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Zscaler

Senior Technical Success Manager

Zscaler · Mohali, IND

Posted about 2 months ago

or apply directly on Zscaler's site. We never take the application ourselves.

Is this posting real?

This role has been open
60 days
Zscaler's roles stay open a median of 55 days
Reposted
No
Salary listed
No
0% of Zscaler's roles list one
Ghost-job risk at Zscaler
high
246 stale, 19 reposted of 370 open
Hiring momentum
564 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-02

Measured from postings appearing on and disappearing from Zscaler's own greenhouse board since 2026-08-03. Full hiring picture for Zscaler.

About this role

The Senior Technical Success Manager at Zscaler will act as a strategic technical advisor for customers, guiding them through their Zero Trust journey post-sale. This role involves building relationships with key stakeholders, providing technical guidance, and driving the adoption of Zscaler's solutions to ensure customer satisfaction and success. The position requires collaboration across various teams to manage escalations and enhance the overall customer experience.

Our read on this posting2.4out of 5
benefits
3/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Zscaler as an employer.

What you need

  • 8+ years of experience in customer-facing technical roles
  • 3+ years in Technical Account Management, Customer Success, Solutions Delivery, or Sales Engineering within Cloud, Web Security, Networking, or Infrastructure
  • Strong technical acumen to align customer challenges with Zscaler solutions
  • Ability to analyze customer data for insights and develop tailored adoption strategies
  • Foundational understanding of AI/ML technologies and their application
  • Solid understanding of core networking protocols (HTTP, DNS, SSL) and technologies (DLP, Sandbox, SDWAN, CASB)

Nice to have

  • Proven ability to leverage AI technologies for operational efficiency
  • Experience with AI-powered operational analytics or predictive health-scoring dashboards
  • In-depth understanding of enterprise infrastructure and cloud security technologies (SASE, SSE, ZTNA, AI Security)
  • Relevant industry certifications (e.g., CISSP, CCNP, CCIE, Network+, AWS, Azure, Google Cloud)

What you get

  • Various health plans
  • Time off plans for vacation and sick time
  • Parental leave options
  • Retirement options
  • Education reimbursement
  • In-office perks, and more!

Worth weighing

  • No salary listed
  • Role requires navigating ambiguity and dynamic environments
  • Focus on customer success may involve high-pressure situations

Summarised from Zscaler's posting. Read the full original.

Listed by Zscaler on their greenhouse job board, last confirmed open on 2026-10-02. PitchMeAI is not the employer.

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