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Xendit

Merchant Support

Xendit · Bangkok, Thailand

Posted about 3 months ago

or apply directly on Xendit's site. We never take the application ourselves.

Is this posting real?

This role has been open
81 days
Xendit's roles stay open a median of 81 days
Reposted
No
Salary listed
No
4% of Xendit's roles list one
Ghost-job risk at Xendit
high
25 stale, 0 reposted of 25 open
Hiring momentum
32 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-23

Measured from postings appearing on and disappearing from Xendit's own greenhouse board since 2026-08-03. Full hiring picture for Xendit.

About this role

As a Merchant Support team member at Xendit, you will provide dedicated assistance to customers, addressing their inquiries and issues through multiple communication channels. Your role involves analyzing customer interactions, capturing insights for product improvement, and collaborating with various departments to enhance service delivery. You will also engage in operational excellence projects to drive improvements based on your experiences with customer inquiries.

Our read on this posting1.8out of 5
benefits
1/5
freshness
1/5
career value
3/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Xendit as an employer.

What you need

  • Minimum 1 year experience in Customer/Merchant Operations management or similar departments in B2B sectors and/or Relationship Management Experience in Banks, Financial Institutions
  • Bachelor’s degree from reputable universities majoring in Engineering, Management, Finance/Accounting, Communications, Computer Science/IT
  • Responsive and analytical mindset
  • Willingness to work weekends and public holidays
  • Ability to communicate well in English across teams
  • Goal-oriented with a can-do attitude

Nice to have

  • Experience with ticket management platforms such as Zendesk, Freshdesk, Zoho, or similar tools

Worth weighing

  • No salary listed
  • Role requires handling customer inquiries during operational hours from 8:00 AM – 8:00 PM Bangkok time
  • Fresh graduates are welcome, indicating potential for less experienced candidates

Summarised from Xendit's posting. Read the full original.

Listed by Xendit on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.

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