Senior Manager, Customer Success
Xendit · Beijing, China; Hong Kong; Kuala Lumpur, Malaysia; Shanghai, China; Shenzhen, China; Singapore, Singapore; Taipei, Taiwan
Posted about 3 months ago
or apply directly on Xendit's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 81 days Xendit's roles stay open a median of 81 days
- Reposted
- No
- Salary listed
- No 4% of Xendit's roles list one
- Ghost-job risk at Xendit
- high 25 stale, 0 reposted of 25 open
- Hiring momentum
- 32 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-23
Measured from postings appearing on and disappearing from Xendit's own greenhouse board since 2026-08-03. Full hiring picture for Xendit.
About this role
The Senior Manager of Customer Success at Xendit will focus on managing enterprise client relationships, particularly in Greater China. This role involves driving customer adoption and growth by understanding clients' business models and payment flows, leading solution discussions, and coordinating with cross-functional teams. The position requires a blend of commercial acumen and technical understanding to optimize payment performance and unlock new opportunities for clients.
- benefits
- 1/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Xendit as an employer.
What you need
- 8–10 years of experience in Customer Success, Technical Account Management, or related client-facing roles within B2B SaaS, fintech, or payments environments
- Proven track record of managing and growing enterprise accounts, including driving adoption, retention, and expansion
- Strong commercial mindset, with experience contributing to or owning revenue outcomes (e.g. NRR, upsell, cross-sell)
- Ability to engage and influence senior stakeholders (VP, C-level) across both technical and business functions
- Strong understanding of technical products (e.g. APIs, integrations, payment flows) and ability to translate product capabilities into business value
- Demonstrated ability to operate independently and lead complex client engagements, including managing escalations and competing priorities
Nice to have
- Experience in payments, fintech, or financial infrastructure, particularly in high-growth or global environments
- Prior experience managing enterprise clients in Greater China (Mainland China, Taiwan, Hong Kong)
- Track record of delivering measurable impact (e.g. improving payment success rates, driving revenue growth, expanding product adoption)
- Experience in multi-market or cross-border client environments
- Background in consulting, solution engineering, or strategic account management
Worth weighing
- No salary listed
- Role requires managing complex enterprise relationships in a fast-paced environment
- Focus on clients in Greater China may require specific cultural and market knowledge
Summarised from Xendit's posting. Read the full original.
Listed by Xendit on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.
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