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Xendit

Customer Success Manager (Greater China)

Xendit · Hong Kong; Kuala Lumpur, Malaysia; Singapore, Singapore; Taipei, Taiwan

Posted about 3 months ago

or apply directly on Xendit's site. We never take the application ourselves.

Is this posting real?

This role has been open
81 days
Xendit's roles stay open a median of 81 days
Reposted
No
Salary listed
No
4% of Xendit's roles list one
Ghost-job risk at Xendit
high
25 stale, 0 reposted of 25 open
Hiring momentum
32 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-23

Measured from postings appearing on and disappearing from Xendit's own greenhouse board since 2026-08-03. Full hiring picture for Xendit.

About this role

As a Customer Success Manager at Xendit, you will manage a portfolio of Chinese-speaking clients, ensuring their successful adoption and ongoing satisfaction with the payment platform. Your role involves understanding clients' payment flows, resolving issues, and identifying growth opportunities while collaborating with various internal teams. This position is suited for someone early in their Customer Success career with knowledge of payments in Southeast Asia.

Our read on this posting2.0out of 5
benefits
1/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Xendit as an employer.

What you need

  • 3–5 years of experience in Customer Success, Account Management, or related client-facing roles within B2B SaaS, fintech, or payments environments
  • Familiarity with payments and alternative payment methods (APMs) across Southeast Asia
  • Experience managing client accounts, including supporting adoption, retention, and day-to-day relationship management
  • Ability to engage confidently with client stakeholders (managers and product/technical leads)
  • Working understanding of technical products (e.g. APIs, integrations, payment flows) and ability to explain product capabilities to clients
  • Excellent communication skills in English and Mandarin (business proficiency required) to support Greater China clients

Nice to have

  • Experience in payments, fintech, or financial infrastructure
  • Prior experience supporting clients in Greater China (Mainland China, Taiwan, Hong Kong)
  • Exposure to multi-market or cross-border client environments
  • Familiarity with data analysis or reporting (e.g. transaction success rates)
  • Interest in growing into a senior Customer Success or Account Management role

Worth weighing

  • Role requires proficiency in both English and Mandarin, which may limit candidate pool
  • Fast-paced, high-growth environment may lead to a demanding workload
  • Focus on Chinese-speaking accounts may require cultural and market understanding specific to Greater China

Summarised from Xendit's posting. Read the full original.

Listed by Xendit on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.

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