or apply directly on Wave's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 8 days Wave's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 3% of Wave's roles list one
- Ghost-job risk at Wave
- high 41 stale, 1 reposted of 68 open
- Hiring momentum
- 98 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Wave's own greenhouse board since 2026-08-03. Full hiring picture for Wave.
About this role
As a Customer Support Representative at Wave, you will manage a high volume of inbound calls, assess customer needs, and build relationships through effective communication. Your responsibilities will include providing accurate information, resolving complaints, and maintaining records of customer interactions. This role is crucial in delivering a world-class customer experience and supporting the company's mission of making Africa cashless.
- benefits
- 3/5
- freshness
- 5/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Wave as an employer.
What you need
- 2+ years of customer support experience or experience as a Client Service Representative
- Fluency in Chichewa
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Excellent communication and presentation skills
- Willingness to work outside regular working hours
Nice to have
- Experience with mobile money or banking support
- Knowledge of other local languages like Chitumbuka & Chitonga
- English proficiency
What you get
- Generous health insurance for yourself and your dependents
- Support for working parents with 26 weeks for mothers and 4 weeks for fathers, plus subsidized child care
- Subsidized gym memberships and fitness classes
- Airtime reimbursement
- Lunch and a beautiful office space
Worth weighing
- Fixed-term contract of 6 months
- Must be located in or willing to relocate to Lilongwe, Malawi
- No specific salary figures provided, but competitive salaries are mentioned
Summarised from Wave's posting. Read the full original.
Listed by Wave on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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