or apply directly on Upstart's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 26 days Upstart's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 0% of Upstart's roles list one
- Ghost-job risk at Upstart
- high 61 stale, 5 reposted of 93 open
- Hiring momentum
- 135 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Upstart's own greenhouse board since 2026-08-03. Full hiring picture for Upstart.
About this role
As the Head of Borrower Success at Upstart, you will lead the Borrower Success operations, overseeing both internal teams and external vendor partners to enhance the borrower experience across multiple channels. Your role will involve establishing performance management frameworks, utilizing operational data to drive improvements, and collaborating with cross-functional teams to optimize customer journeys and support systems.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Upstart as an employer.
What you need
- Bachelor’s degree or equivalent practical experience
- 4+ years of experience leading customer support, customer experience, servicing, or related operations
- Experience managing managers and leading scaled customer operations across multiple channels
- Experience managing outsourced vendor operations, including accountability for service levels, quality, staffing, compliance, or cost performance
- Experience owning operational performance and quality or control programs in a regulated or similarly complex environment
Nice to have
- Knowledge of regulatory and compliance requirements within consumer lending, servicing, collections, banking, or another regulated financial services environment
- Experience using automation or generative AI to improve customer support workflows, reporting, efficiency, or customer experience
- Experience building or scaling quality assurance frameworks, operational systems, or workflow automation
- Ability to use operational data to identify root causes and translate findings into measurable improvements
- Experience partnering with Product, Engineering, Analytics, and Compliance teams to improve customer-facing tools and workflows
What you get
- Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly
- Retirement benefits to help you plan for the future, including a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually
- Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees
- Comprehensive health coverage including medical, dental, vision, and wellness resources
- Health Savings Account contributions from Upstart for eligible plans
- Income protection benefits including life insurance and disability coverage
Worth weighing
- No specific mention of the technology stack or tools used
- Role involves managing outsourced vendor operations which may add complexity
- The position is remote but requires occasional in-person collaboration, which may not suit all candidates
Summarised from Upstart's posting. Read the full original.
Listed by Upstart on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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