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Upstart

Senior Collections Specialist

Upstart · United States | Remote

Posted about 3 months ago

or apply directly on Upstart's site. We never take the application ourselves.

Is this posting real?

This role has been open
81 days
Upstart's roles stay open a median of 82 days
Reposted
No
Salary listed
No
0% of Upstart's roles list one
Ghost-job risk at Upstart
high
93 stale, 5 reposted of 93 open
Hiring momentum
135 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-24

Measured from postings appearing on and disappearing from Upstart's own greenhouse board since 2026-08-03. Full hiring picture for Upstart.

About this role

As a Senior Collections Specialist at Upstart, you will focus on helping borrowers manage their financial challenges through effective negotiation and empathetic communication. Your role will involve exceeding performance metrics related to collections, such as dollars collected and promise-to-pay commitments. You will also contribute to improving collections practices and outcomes within a fast-paced, results-oriented environment.

Our read on this posting2.8out of 5
benefits
5/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Upstart as an employer.

What you need

  • At least 2 years in a collections role at a Financial Institution with proven success meeting performance goals
  • Demonstrated ability to effectively engage borrowers, secure agreements, and handle challenging conversations with professionalism and empathy
  • Familiarity with FDCPA, TCPA, and other relevant collections laws and best practices
  • Proven ability to thrive in a results-oriented environment with experience improving key performance metrics (KPIs)

Nice to have

  • 3+ years of full-time employment experience successfully recovering high-risk or delinquent accounts, including managing hardship programs, settlements, and tailored borrower solutions
  • Demonstrated ability to negotiate and finalize settlements, ensuring optimal recovery rates while adhering to company policies and regulatory guidelines
  • Proven ability to secure high-value agreements while maintaining positive borrower relationships and consistently meeting or exceeding PTP and collection goals
  • Deep understanding of collections laws and compliance standards, including FDCPA, TCPA, and state-specific regulations
  • Skilled at analyzing performance metrics, optimizing productivity, and excelling in a results-oriented environment

What you get

  • Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly
  • Retirement benefits to help you plan for the future, including a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually (USD in the US, CAD in Canada)
  • Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only)
  • Comprehensive health coverage designed to support you and your family, including medical, dental, vision, and wellness resources for US and supplemental health coverage for Canada
  • Health Savings Account contributions from Upstart for eligible plans (US only)
  • Income protection benefits, including life insurance and disability coverage for added financial security

Worth weighing

  • Remote work with occasional in-person meetings, which may require travel depending on team needs
  • Position is non-exempt and paid hourly, with eligibility for overtime
  • Salary range provided is broad and dependent on geographic location, which may affect total compensation
  • Role requires strong negotiation skills and the ability to manage high call volumes, which may be stressful

Summarised from Upstart's posting. Read the full original.

Listed by Upstart on their greenhouse job board, last confirmed open on 2026-10-24. PitchMeAI is not the employer.

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