or apply directly on Udemy's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 7 days Udemy's roles stay open a median of 38 days
- Reposted
- No
- Salary listed
- No 0% of Udemy's roles list one
- Ghost-job risk at Udemy
- moderate 4 stale, 0 reposted of 13 open
- Hiring momentum
- 24 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Udemy's own greenhouse board since 2026-08-03. Full hiring picture for Udemy.
About this role
As a Customer Success Specialist, you will engage with a diverse set of customers to help them achieve their learning goals through structured sessions and proactive outreach. Your role involves analyzing customer data to identify risks and opportunities, collaborating with various teams to resolve issues, and refining service models based on customer feedback and insights. This position offers a chance to influence customer impact at scale while working in a hybrid environment.
- benefits
- 2/5
- freshness
- 5/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Udemy as an employer.
What you need
- Fluency in German
- 1+ years of experience in customer success, account management, sales, or another customer-facing role, ideally in SaaS or tech
- Demonstrated ability to think critically and solve problems in ambiguous situations
- Strong analytical and data-driven mindset
- Comfort with CRM and customer success platforms (e.g., Salesforce, Gainsight, Zendesk)
- Excellent written and verbal communication skills
Nice to have
- Proficiency in Turkish
What you get
- Full access to Udemy courses
- Monthly UDay to invest in personal development
- Budget for personal improvement
- Opportunities to experiment with AI in practical ways
Worth weighing
- No salary listed
- Role involves adapting to a changing service model
- High emphasis on data hygiene and documentation
Summarised from Udemy's posting. Read the full original.
Listed by Udemy on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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