or apply directly on Twilio's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 9 days Twilio's roles stay open a median of 44 days
- Reposted
- No
- Salary listed
- Yes 47% of Twilio's roles list one
- Ghost-job risk at Twilio
- high 77 stale, 14 reposted of 158 open
- Hiring momentum
- 277 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Twilio's own greenhouse board since 2026-08-03. Full hiring picture for Twilio.
About this role
As a Technical Account Manager at Twilio, you will serve as the primary technical support contact for strategic customers, resolving complex technical issues and providing proactive guidance to enhance their use of Twilio technologies. You will collaborate with customers' developers and internal teams to troubleshoot problems, analyze customer trends, and improve support processes, all while working during Eastern hours. This role requires strong technical skills and the ability to communicate effectively with both technical and non-technical audiences.
- benefits
- 3/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Twilio as an employer.
What you need
- 6 to 10+ years of relevant experience
- Good knowledge of RESTful technology, previous work with APIs and ability to understand and troubleshoot issues with cloud solutions
- Broad capabilities to troubleshoot server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript, with a good understanding of React and Redux
- Skilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS
- High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums
- Comfortable in working with customers’ developers to troubleshoot use of the Twilio helper libraries
Nice to have
- Understanding of Telecoms and VOIP including WebRTC and SIP
What you get
- Competitive pay
- Generous time off
- Ample parental and wellness leave
- Healthcare
- Retirement savings program
- Participation in Twilio’s equity plan and corporate bonus plan
Worth weighing
- Role requires working during Eastern hours (9am to 6pm ET)
- Potential need for holiday coverage on a stipend basis
- Remote-first company with occasional in-person meetings
- No salary listed for candidates outside specified states
Summarised from Twilio's posting. Read the full original.
Listed by Twilio on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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