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Twilio

DevOps Engineer (Observability)

Twilio · Remote - Ireland

Posted about 3 months ago

or apply directly on Twilio's site. We never take the application ourselves.

Is this posting real?

This role has been open
77 days
Twilio's roles stay open a median of 79 days
Reposted
No
Salary listed
No
47% of Twilio's roles list one
Ghost-job risk at Twilio
high
147 stale, 14 reposted of 158 open
Hiring momentum
277 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-22

Measured from postings appearing on and disappearing from Twilio's own greenhouse board since 2026-08-03. Full hiring picture for Twilio.

About this role

As a Software Engineer on Twilio's platform engineering observability team, you will lead the architecture and delivery of observability platform components, focusing on reliability, scalability, and usability. Your role involves driving the transformation of Twilio's observability systems, collaborating with various teams to integrate observability into engineering workflows, and mentoring other engineers. You will work on high-scale telemetry systems and contribute to the development of developer-friendly tools and APIs.

Our read on this posting2.8out of 5
benefits
3/5
freshness
1/5
career value
5/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Twilio as an employer.

What you need

  • Proven expertise in building and scaling observability systems (e.g., logging platforms, metrics pipelines, tracing infrastructure, or profiling tools).
  • Lead technical execution for major components of Twilio’s observability overhaul, including our shift to centralized S3-based data lakes, OpenTelemetry instrumentation, and ClickHouse-backed query engines.
  • Proficiency in at least one modern programming language (e.g., Go, Python, Java).
  • Familiarity with high-cardinality data challenges and telemetry correlation techniques.
  • Experience designing high-scale telemetry systems (e.g., Prometheus, ClickHouse, OpenTelemetry, Kafka, or equivalent).
  • Solid understanding of distributed systems and the challenges of observability in complex, microservice-based environments.

Nice to have

  • Familiarity with ClickHouse, Grafana Mimir, Athena, or equivalent systems for log and metrics querying.
  • Contributions to open-source observability tools or communities.
  • Experience building cost visibility or FinOps tooling for cloud compute and telemetry pipelines.

What you get

  • Competitive pay
  • Generous time off
  • Ample parental and wellness leave
  • Healthcare
  • Retirement savings program

Worth weighing

  • Remote-first work but may require occasional in-person attendance for team gatherings or customer meetings.
  • The role involves significant responsibility in shaping the observability platform, which may lead to high expectations and pressure.
  • No specific salary listed in the posting.

Summarised from Twilio's posting. Read the full original.

Listed by Twilio on their greenhouse job board, last confirmed open on 2026-10-22. PitchMeAI is not the employer.

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