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Twilio

Technical Account Manager 3

Twilio · Remote - Colombia

Posted about 3 months ago

or apply directly on Twilio's site. We never take the application ourselves.

Is this posting real?

This role has been open
80 days
Twilio's roles stay open a median of 79 days
Reposted
No
Salary listed
No
47% of Twilio's roles list one
Ghost-job risk at Twilio
high
147 stale, 14 reposted of 158 open
Hiring momentum
277 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-22

Measured from postings appearing on and disappearing from Twilio's own greenhouse board since 2026-08-03. Full hiring picture for Twilio.

About this role

As a Technical Account Manager at Twilio, you will serve as the primary technical support contact for strategic customers, addressing complex technical issues and providing proactive guidance. Your role involves collaborating with customers' developers and internal teams to troubleshoot problems, analyze customer trends, and enhance support processes. You will work during Pacific hours and may need to manage holiday coverage occasionally.

Our read on this posting2.4out of 5
benefits
3/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Twilio as an employer.

What you need

  • 4 to 6+ years of relevant experience
  • Good knowledge of RESTful technology, previous work with APIs and ability to understand and troubleshoot issues with cloud solutions
  • Broad capabilities to troubleshoot server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript, with a good understanding of React and Redux
  • Development experience in a scripting language (REACT, Node.js, Javascript, Python)
  • Skilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS
  • High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums

Nice to have

  • Understanding of Telecoms and VOIP including WebRTC and SIP

What you get

  • Competitive pay
  • Generous time off
  • Ample parental and wellness leave
  • Healthcare
  • Retirement savings program

Worth weighing

  • Role requires working during Pacific hours, which may not align with all candidates' schedules
  • May require occasional travel for in-person meetings
  • No specific salary or compensation details provided

Summarised from Twilio's posting. Read the full original.

Listed by Twilio on their greenhouse job board, last confirmed open on 2026-10-22. PitchMeAI is not the employer.

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