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Twilio

Senior Telecom Billing Specialist

Twilio · Remote - United Kingdom

Posted about 2 months ago

or apply directly on Twilio's site. We never take the application ourselves.

Is this posting real?

This role has been open
70 days
Twilio's roles stay open a median of 80 days
Reposted
No
Salary listed
No
47% of Twilio's roles list one
Ghost-job risk at Twilio
high
152 stale, 14 reposted of 158 open
Hiring momentum
277 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-23

Measured from postings appearing on and disappearing from Twilio's own greenhouse board since 2026-08-03. Full hiring picture for Twilio.

About this role

As a Senior Telecom Billing Specialist at Twilio, you will be responsible for resolving billing issues and investigating fraudulent misuse of services. Your role involves analyzing billing discrepancies, managing disputes with customers and vendors, and building data-backed cases to ensure accurate billing. You will also create dashboards to communicate key metrics and collaborate closely with various teams to reconcile accounts.

Our read on this posting2.4out of 5
benefits
3/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Twilio as an employer.

What you need

  • 8+ years of professional experience in telecom billing, revenue assurance, wholesale SMS billing settlements, and/or CPaaS fraud operations
  • Sharp written and verbal communication skills
  • Experience negotiating disputes constructively with customers or vendors
  • Experience in collections, dispute resolution, or billing analysis
  • Experience in project management
  • Experience wrangling data with Excel / Google Sheets, Looker or SQL

Nice to have

  • Understanding of the A2P SMS ecosystem, international traffic routing, international revenue share fraud (IRSF), artificially inflated traffic (AIT) and the ecosystem profit chains
  • Understanding of industry standards with respect to AIT and fraud handling such as frameworks from i3forum, GSMA, MEF or ITW Global Leaders’ Forum
  • Understanding of Call Detail Records (CDRs) and ability to build strong dispute case files
  • Experience working with workflow platforms like Airtable or building dashboards
  • Experience in telecom, technology, or consulting industries

What you get

  • Competitive pay
  • Generous time off
  • Ample parental and wellness leave
  • Healthcare
  • Retirement savings program
  • Support for volunteering and donation efforts

Worth weighing

  • Role involves significant data analysis and dispute negotiation, which may not appeal to those seeking traditional billing roles
  • Remote work with occasional in-person meetings may require travel
  • No specific salary information provided

Summarised from Twilio's posting. Read the full original.

Listed by Twilio on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.

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