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Twilio

Onboarding Operations Specialist 1

Twilio · Remote - Colombia

Posted about 2 months ago

or apply directly on Twilio's site. We never take the application ourselves.

Is this posting real?

This role has been open
59 days
Twilio's roles stay open a median of 80 days
Reposted
No
Salary listed
No
47% of Twilio's roles list one
Ghost-job risk at Twilio
high
152 stale, 14 reposted of 158 open
Hiring momentum
277 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-23

Measured from postings appearing on and disappearing from Twilio's own greenhouse board since 2026-08-03. Full hiring picture for Twilio.

About this role

As an Onboarding Operations Specialist at Twilio, you will provide high-touch support to customers navigating the RCS onboarding process. Your responsibilities include reviewing applications, monitoring regulatory changes, handling escalations, and ensuring compliance while maintaining documentation. This entry-level role emphasizes customer service and operational excellence in a fast-paced, remote environment.

Our read on this posting2.8out of 5
benefits
3/5
freshness
4/5
career value
3/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Twilio as an employer.

What you need

  • Availability to work Monday-Friday, 8:00 AM – 5:00 PM CT or 9:00 AM – 6:00 PM CT
  • Ability to work remotely, demonstrating strong time management, self-discipline, and reliability
  • Strong verbal and written communication skills
  • 1-2 years of experience in operations and support
  • A customer-first mindset
  • Highly collaborative and a team player

Nice to have

  • Familiarity with Google Workspace and Microsoft 365
  • Experience using ServiceNow, Zendesk, Slack, or similar tools
  • Exposure to compliance-related tasks
  • Basic knowledge of quality assurance
  • Experience in project coordination or assisting with administrative tasks

What you get

  • Competitive pay
  • Generous time off
  • Ample parental and wellness leave
  • Healthcare
  • Retirement savings program

Worth weighing

  • Entry-level position may limit immediate career advancement opportunities
  • Remote work with occasional in-person meetings may require travel
  • High volume of inquiries may lead to a fast-paced work environment

Summarised from Twilio's posting. Read the full original.

Listed by Twilio on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.

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