or apply directly on Twilio's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 13 days Twilio's roles stay open a median of 44 days
- Reposted
- No
- Salary listed
- Yes 47% of Twilio's roles list one
- Ghost-job risk at Twilio
- high 77 stale, 14 reposted of 158 open
- Hiring momentum
- 277 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Twilio's own greenhouse board since 2026-08-03. Full hiring picture for Twilio.
About this role
As a Customer Success Manager at Twilio's Segment team, you will be responsible for driving customer satisfaction and retention by developing tailored strategies that align with customer goals and company objectives. You will manage relationships with enterprise customers, ensuring they fully realize the value of the Segment platform, and collaborate with internal teams to address technical challenges and optimize product adoption.
- benefits
- 4/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Twilio as an employer.
What you need
- 2+ years managing enterprise customers with portfolios of $200k+ ACV per client
- 3+ years in customer-facing roles (CSM, account management, or consulting)
- Proven experience working within or supporting Fortune 500 companies or similarly large organizations
- Expert in customer strategy development, bringing data-driven insights and best practices to optimize client success
- Proven ability to build and sustain relationships with stakeholders across all levels and business units within an organization
- Intellectually curious, asks critical questions, and challenges ideas for better solutions
What you get
- Competitive pay
- Generous time off
- Ample parental and wellness leave
- Healthcare
- Retirement savings program
- Eligible to participate in Twilio’s equity plan and corporate bonus plan
Worth weighing
- Role involves approximately 15% travel for in-person connections
- Remote role not eligible for candidates in certain states including California, Colorado, and New York
- Salary ranges vary significantly based on location
- No specific mention of career advancement opportunities or professional development programs
Summarised from Twilio's posting. Read the full original.
Listed by Twilio on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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