Technical Customer Support Advisor - Spanish Speaker (Bókun)
Tripadvisor · Oxford, England, United Kingdom
Posted 29 days ago
or apply directly on Tripadvisor's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 29 days Tripadvisor's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 8% of Tripadvisor's roles list one
- Ghost-job risk at Tripadvisor
- high 52 stale, 3 reposted of 97 open
- Hiring momentum
- 144 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Tripadvisor's own greenhouse board since 2026-08-03. Full hiring picture for Tripadvisor.
About this role
As a Technical Customer Support Advisor at Bókun, you will be responsible for diagnosing and resolving technical issues for customers, ensuring a seamless experience. Your role involves troubleshooting complex incidents, managing communication in English and Spanish, and collaborating with technical teams to address escalations. You will also maintain documentation and follow up on open tickets to ensure timely resolutions while meeting performance goals.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Tripadvisor as an employer.
What you need
- 1–3 years of proven experience in a customer service or technical support role, ideally within the B2B sector
- Fluency in written and spoken English and Spanish
- Strong problem-solving mindset with analytical and investigative skills
- Basic working knowledge of CSS, HTML, and website CMS tools
- Customer-focused attitude with excellent teamwork skills
- Ability to multitask effectively in a fast-paced environment
Nice to have
- Experience in the travel, tourism, leisure, or hospitality industries
- Experience working toward customer satisfaction targets and operational metrics
What you get
- Competitive compensation packages including base salary and annual bonuses
- Flexible schedule and remote-friendly approach
- Donation matching for charitable contributions
- Tuition assistance for career development
- Lifestyle benefit for personal spending
- Travel perks including discounts
Worth weighing
- Hybrid position requiring 2 days per week in the Oxford office
- Role involves handling complaints and mediating conflicts
- Success depends on meeting key performance goals such as response time and customer satisfaction
Summarised from Tripadvisor's posting. Read the full original.
Listed by Tripadvisor on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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