or apply directly on Tripadvisor's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 29 days Tripadvisor's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 8% of Tripadvisor's roles list one
- Ghost-job risk at Tripadvisor
- high 52 stale, 3 reposted of 97 open
- Hiring momentum
- 144 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Tripadvisor's own greenhouse board since 2026-08-03. Full hiring picture for Tripadvisor.
About this role
The AI Quality Lead at Tripadvisor will focus on monitoring and evaluating AI-driven customer experiences to enhance quality and accuracy in customer support. This role involves designing QA frameworks, analyzing AI interactions, and providing feedback for continuous improvement. The position requires collaboration with various teams to ensure seamless transitions between AI and human support, as well as conducting testing and defect analysis for AI systems.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Tripadvisor as an employer.
What you need
- 2+ years of experience in customer contact-center operations or tech support environments
- Hands-on experience in testing or auditing AI conversational flows, chatbots, or automated workflow tooling
- Familiarity with process improvement methodologies (e.g., Lean, Six Sigma)
- Strong understanding of AI behavior and natural language understanding (NLU) failure modes
- Proven ability to translate operational customer friction into technical feedback for engineering and product teams
- Experience in data logging, audit reporting, and root-cause defect analysis
Nice to have
- Experience in a similar role within the Travel Industry
What you get
- Competitive compensation packages including base salary and annual bonuses
- Flexible work arrangements with a remote-friendly approach
- Flexible schedule promoting work-life balance
- Donation matching for qualifying charitable donations
- Tuition assistance for career development
- Annual lifestyle benefit for personal use
Worth weighing
- Hybrid work model requiring 1-2 days in the London office
- Focus on AI quality may limit exposure to other areas of customer service
- Role may involve dealing with AI failures and customer friction
Summarised from Tripadvisor's posting. Read the full original.
Listed by Tripadvisor on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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