Onboarding Coach - Guest Experience

Posted 21 days ago

or apply directly on Third-Party Job Posts's site. We never take the application ourselves.

Is this posting real?

This role has been open: 21 days
Reposted: No
Salary listed: No
Ghost-job risk at Third-Party Job Posts: high
Hiring momentum: 177 roles opened in the last 90 days
Last confirmed on the employer's board: 2026-09-17

Measured from postings appearing on and disappearing from Third-Party Job Posts's own greenhouse board since 2026-08-03. Full hiring picture for Third-Party Job Posts.

About this role

As an Onboarding Coach for Cloudbeds, you will facilitate the onboarding and training of clients using the Whistle messaging platform, ensuring they can effectively communicate with their guests. Your role involves resolving customer inquiries, building strong client relationships, and collaborating with the Sales team to define success metrics. You will also contribute to training materials and gather customer feedback to improve product offerings.

Our read on this posting3.2out of 5

benefits: 4/5
freshness: 4/5
career value: 4/5
role clarity: 4/5
pay transparency: 0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Third-Party Job Posts as an employer.

What you need

Over 3 years of 5-star hospitality experience in key roles (Front Desk or Revenue Manager) within a leading hotel brand, or at least 3 years of relevant SaaS industry experience in a customer-facing role
Deep expertise in Revenue Management principles and technology (e.g., RMS, dynamic pricing, demand forecasting, RevPAR, ADR, Occupancy)
Ability to translate complex AI-driven concepts into clear business terms for clients
Exceptional communication skills with a customer-focused approach
Ability to empower clients to become self-sufficient during onboarding
Strong organizational and proactive management skills

Nice to have

Professional fluency in Spanish
Familiarity with CRM/Email Marketing platforms
Project Management certification

What you get

Remote First, Remote Always
PTO in accordance with local labor requirements
Monthly Wellness Fridays - enjoy an extra-long weekend every month
Fully Paid Parental Leave
Home office stipend based on country of residency
Professional development courses in Cloudbeds University

Worth weighing

No salary listed
Role involves managing multiple projects or accounts simultaneously, which may be demanding
Professional fluency in Spanish is preferred but not required

Summarised from Third-Party Job Posts's posting. Read the full original.

Listed by Third-Party Job Posts on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.