Manager, Customer Support - ANZ

Third-Party Job Posts · Australia; New Zealand

Posted about 2 months ago

or apply directly on Third-Party Job Posts's site. We never take the application ourselves.

Is this posting real?

This role has been open: 55 days
Reposted: No
Salary listed: No
Ghost-job risk at Third-Party Job Posts: high
Hiring momentum: 177 roles opened in the last 90 days
Last confirmed on the employer's board: 2026-09-28

Measured from postings appearing on and disappearing from Third-Party Job Posts's own greenhouse board since 2026-08-03. Full hiring picture for Third-Party Job Posts.

About this role

As the Manager of Customer Support for the APAC region at Cloudbeds, you will lead and develop a team of Customer Support Leads, ensuring they deliver exceptional support to hoteliers. Your role involves addressing complex customer issues, driving key support metrics, and fostering a culture of ownership and accountability. You will leverage AI tools to enhance team efficiency and collaborate with cross-functional teams to improve service quality.

Our read on this posting2.6out of 5

benefits: 3/5
freshness: 1/5
career value: 4/5
role clarity: 5/5
pay transparency: 0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Third-Party Job Posts as an employer.

What you need

Significant direct experience in hotel or resort operations
2+ years of experience leading or supervising a customer-facing team
Strong technical aptitude and learning agility
Ability to thrive in a fast-paced, high-change environment
Exceptional communication and interpersonal skills
English fluency

Nice to have

Experience with mid-market or multi-property hospitality
Created solutions and agents using AI to improve customer service

What you get

Remote First, Remote Always
PTO in accordance with local labor requirements
Fully Paid Parental Leave
Home office stipend based on country of residency
Professional development courses in Cloudbeds University
Access to professional development, including manager training, upskilling, and knowledge transfer

Worth weighing

Role requires direct hotel operations experience, which may limit applicants without this background
Fast-paced environment may not suit everyone
Position involves handling escalated customer issues directly, which can be stressful

Summarised from Third-Party Job Posts's posting. Read the full original.

Listed by Third-Party Job Posts on their greenhouse job board, last confirmed open on 2026-09-28. PitchMeAI is not the employer.