Hypercare Representative

Posted about 2 months ago · Previously reposted

or apply directly on Third-Party Job Posts's site. We never take the application ourselves.

Is this posting real?

This role has been open: 55 days
Reposted: Yes
Salary listed: No
Ghost-job risk at Third-Party Job Posts: high
Hiring momentum: 177 roles opened in the last 90 days
Last confirmed on the employer's board: 2026-09-28

Measured from postings appearing on and disappearing from Third-Party Job Posts's own greenhouse board since 2026-08-03. Full hiring picture for Third-Party Job Posts.

About this role

As a Hypercare Onboarding Coach at Cloudbeds, you will play a crucial role in supporting clients during the high-stakes moment when their business goes live on the platform. Your responsibilities include analyzing data flows, troubleshooting integrations, and ensuring a seamless transition for clients, all while providing personalized support and fostering strong relationships. This role requires a blend of technical aptitude and emotional intelligence, as you will guide clients through their initial experiences with the software, ensuring they feel cared for and confident in using the platform.

Our read on this posting2.6out of 5

benefits: 3/5
freshness: 1/5
career value: 4/5
role clarity: 5/5
pay transparency: 0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Third-Party Job Posts as an employer.

What you need

Over 3 years of 5-star hospitality experience in key operational roles (Front Desk, Operations, or Revenue Management) within a boutique or leading hotel brand, OR at least 3 years of relevant B2B SaaS industry experience in a high-touch customer success, implementation, or technical support role within the Hospitality Industry
Exceptional technical aptitude and learning agility
Proven high emotional intelligence and trust-building skills
Strong organizational and proactive skills
Ability to synthesize complex, live-environment feedback and share distinct customer insights across teams

Nice to have

Knowledge of Spanish, Portuguese, English, Thai, or Tagalog if not the mother tongue
Project Management or Change Management certification

What you get

Remote First, Remote Always
PTO in accordance with local labor requirements
Fully Paid Parental Leave
Home office stipend based on country of residency
Professional development courses in Cloudbeds University
Access to professional development, including manager training, upskilling, and knowledge transfer

Worth weighing

Shift assignments will be discussed during the interview process, which may affect work-life balance
The role requires managing a high-priority, fast-paced ticket queue, which may be stressful
The position involves a high-touch, intensive interaction with clients, which may not suit everyone

Summarised from Third-Party Job Posts's posting. Read the full original.

Listed by Third-Party Job Posts on their greenhouse job board, last confirmed open on 2026-09-28. PitchMeAI is not the employer.