Global Director, Mid-Market Onboarding

Posted about 2 months ago

or apply directly on Third-Party Job Posts's site. We never take the application ourselves.

Is this posting real?

This role has been open: 55 days
Reposted: No
Salary listed: No
Ghost-job risk at Third-Party Job Posts: high
Hiring momentum: 177 roles opened in the last 90 days
Last confirmed on the employer's board: 2026-09-28

Measured from postings appearing on and disappearing from Third-Party Job Posts's own greenhouse board since 2026-08-03. Full hiring picture for Third-Party Job Posts.

About this role

As the Global Director of Mid-Market Onboarding at Cloudbeds, you will lead and scale the onboarding process for mid-market customers, ensuring a smooth transition from contract signing to go-live and adoption. Your role involves building frameworks and metrics to enhance customer experience, managing a team of onboarding professionals, and collaborating with various departments to ensure successful deployments. You will focus on improving onboarding velocity, quality, and customer satisfaction while fostering a culture of continuous improvement within your team.

Our read on this posting2.6out of 5

benefits: 3/5
freshness: 1/5
career value: 4/5
role clarity: 5/5
pay transparency: 0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Third-Party Job Posts as an employer.

What you need

7+ years in hospitality or hospitality technology
Hands-on customer onboarding or implementation experience
Proven people-leadership experience in a distributed environment
Strong project-management foundation
Deep understanding of hotel operations and multi-property complexities
Ability to design frameworks and implement them

Nice to have

Fluency in additional languages (Spanish, Portuguese)
Direct experience onboarding customers at a hospitality SaaS or PMS company
Familiarity with property management systems or hospitality fintech
Experience building onboarding functions at a scale-up stage company
Background with hotel management companies or the consultant ecosystem

What you get

Remote First, Remote Always
PTO in accordance with local labor requirements
Fully Paid Parental Leave
Home office stipend based on country of residency
Professional development courses in Cloudbeds University
Access to professional development, including manager training and upskilling

Worth weighing

No salary listed
Position involves managing a remote team
Focus on complex multi-property deployments may require significant project management skills
Role emphasizes customer experience and operational excellence

Summarised from Third-Party Job Posts's posting. Read the full original.

Listed by Third-Party Job Posts on their greenhouse job board, last confirmed open on 2026-09-28. PitchMeAI is not the employer.