Director of Customer Support

Posted 17 days ago · $180,000 - $190,000

or apply directly on Third-Party Job Posts's site. We never take the application ourselves.

Is this posting real?

This role has been open: 17 days
Reposted: No
Salary listed: Yes
Ghost-job risk at Third-Party Job Posts: high
Hiring momentum: 177 roles opened in the last 90 days
Last confirmed on the employer's board: 2026-09-17

Measured from postings appearing on and disappearing from Third-Party Job Posts's own greenhouse board since 2026-08-03. Full hiring picture for Third-Party Job Posts.

About this role

As the Director of Customer Support at Cloudbeds, you will lead a global team focused on enhancing the customer experience for hoteliers. Your role involves transforming support from reactive to proactive, utilizing AI and ensuring high-quality service while managing key performance metrics like first contact resolution and customer satisfaction. You will also be responsible for team morale and health, guiding a diverse group across multiple regions and cultures.

Our read on this posting4.4out of 5

benefits: 4/5
freshness: 4/5
career value: 4/5
role clarity: 5/5
pay transparency: 5/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Third-Party Job Posts as an employer.

What you need

8+ years in customer support or service
At least 4 years leading teams
Direct experience leading customer support for a SaaS or software product
Hands-on hotel or resort operations experience in a guest-facing role
Bachelor's degree or equivalent experience in hospitality, business, or technology
Experience scaling a high-volume support function through significant change

Nice to have

Senior leadership experience managing managers across multiple regions
Advanced degree in Hospitality or Business
Experience standing up a customer recovery or save motion for at-risk accounts

What you get

Remote First, Remote Always
PTO in accordance with local labor requirements
Monthly Wellness Fridays - enjoy an extra-long weekend every month
Fully Paid Parental Leave
Home office stipend based on country of residency
Professional development courses in Cloudbeds University

Worth weighing

Salary range provided is only for US-based candidates
Role involves significant responsibility in a high-pressure environment
Focus on transforming support processes may require substantial change management skills

Summarised from Third-Party Job Posts's posting. Read the full original.

Listed by Third-Party Job Posts on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.