Customer Support Coach (Remote)

Posted 29 days ago

or apply directly on Third-Party Job Posts's site. We never take the application ourselves.

Is this posting real?

This role has been open: 29 days
Reposted: No
Salary listed: No
Ghost-job risk at Third-Party Job Posts: high
Hiring momentum: 177 roles opened in the last 90 days
Last confirmed on the employer's board: 2026-09-17

Measured from postings appearing on and disappearing from Third-Party Job Posts's own greenhouse board since 2026-08-03. Full hiring picture for Third-Party Job Posts.

About this role

As a Customer Support Coach at Cloudbeds, you will assist hotel properties in using the software, resolving customer inquiries through various communication channels, and maintaining strong relationships to enhance client loyalty. You will also gather feedback for software improvements, create tutorials, and participate in training sessions to stay updated on system changes.

Our read on this posting3.2out of 5

benefits: 4/5
freshness: 4/5
career value: 4/5
role clarity: 4/5
pay transparency: 0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Third-Party Job Posts as an employer.

What you need

1+ years of hospitality experience in hotels, hostels, BNBs or similar
Previous experience in customer service or similar
Native or Fluent in English
Excellent communication skills and a positive attitude
Excellent problem-solving skills and emotional management
Skill with computers and systems

Nice to have

Native or fluent Spanish and/or Portuguese is a plus
Great levels of learning agility
Compatible graduation course or more than 2 years of proven experience in the area

What you get

Remote First, Remote Always
PTO in accordance with local labor requirements
Monthly Wellness Fridays - enjoy an extra-long weekend every month
Fully Paid Parental Leave
Home office stipend based on country of residency
Professional development courses in Cloudbeds University

Worth weighing

Remote position allows for flexibility but requires excellent internet connectivity
Bilingual skills in Spanish and/or Portuguese are preferred but not mandatory
Fast-paced environment may require adaptability to change

Summarised from Third-Party Job Posts's posting. Read the full original.

Listed by Third-Party Job Posts on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.