Customer Support Coach - NORAM

Posted 16 days ago

or apply directly on Third-Party Job Posts's site. We never take the application ourselves.

Is this posting real?

This role has been open: 16 days
Reposted: No
Salary listed: No
Ghost-job risk at Third-Party Job Posts: high
Hiring momentum: 177 roles opened in the last 90 days
Last confirmed on the employer's board: 2026-09-17

Measured from postings appearing on and disappearing from Third-Party Job Posts's own greenhouse board since 2026-08-03. Full hiring picture for Third-Party Job Posts.

About this role

As a Customer Support Coach at Cloudbeds, you will advocate for customers by providing exceptional support and resolving inquiries through various channels. Your role involves fostering strong relationships with hotel partners, gathering feedback for software improvements, and creating training materials to enhance the customer experience. You'll be part of a fully remote team focused on delivering outstanding service and promoting software adoption.

Our read on this posting3.2out of 5

benefits: 4/5
freshness: 4/5
career value: 4/5
role clarity: 4/5
pay transparency: 0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Third-Party Job Posts as an employer.

What you need

1+ years of hospitality experience in hotels, hostels, BNBs, or similar roles
Previous experience in customer service or similar
Native or Fluent in English and Spanish; Portuguese is a plus
Excellent communication skills and a positive attitude
Excellent problem-solving skills and emotional intelligence
Great levels of learning agility

What you get

Remote First, Remote Always
PTO in accordance with local labor requirements
Monthly Wellness Fridays
Fully Paid Parental Leave
Home office stipend based on country of residency
Professional development courses in Cloudbeds University

Worth weighing

Salary range is only applicable for US-based candidates
Role involves a high level of customer interaction and feedback gathering, which may require strong emotional intelligence and problem-solving skills
The position is fully remote, which may not suit everyone

Summarised from Third-Party Job Posts's posting. Read the full original.

Listed by Third-Party Job Posts on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

Is this posting real?

About this role

What you need

What you get

Worth weighing

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