PitchMeAI Jobs
Thatch

Operations Specialist, Employer Onboarding

Thatch · Austin, Texas, United States

Posted 13 days ago

or apply directly on Thatch's site. We never take the application ourselves.

Is this posting real?

This role has been open
13 days
Thatch's roles stay open a median of 43 days
Reposted
No
Salary listed
No
0% of Thatch's roles list one
Ghost-job risk at Thatch
high
16 stale, 1 reposted of 34 open
Hiring momentum
43 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Thatch's own greenhouse board since 2026-08-03. Full hiring picture for Thatch.

About this role

The Operations Specialist for Employer Onboarding at Thatch will be responsible for reviewing KYB/KYC cases to verify the legitimacy of businesses and their owners. This role involves creating and maintaining documentation and processes to streamline reviews, partnering with Product and Engineering to improve automation and efficiency, and providing guidance on complex cases. The position offers ownership of a developing function with potential for future team leadership.

Our read on this posting2.6out of 5
benefits
1/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Thatch as an employer.

What you need

  • 5+ years in compliance, KYB/KYC, fraud/risk, or trust & safety operations
  • Experience writing and maintaining SOPs, runbooks, or source-of-truth documentation
  • Track record working cross-functionally with Product and/or Engineering
  • Comfort making and documenting judgment calls on ambiguous or high-risk cases
  • Bachelor's degree or equivalent practical experience
  • Comfort working across multiple systems day to day (admin tools, data/query tools like SQL or Metabase, ticketing platforms)

Nice to have

  • Prior people leadership or interest in eventually growing into people management
  • SQL or data-querying experience (e.g., Metabase, Hex)
  • Experience at a fintech, banking-as-a-service, or payments company with direct KYB/KYC exposure
  • Familiarity with beneficial ownership/CDD rules, or entity types like sole proprietorships, PEOs, or trusts
  • Experience in a fast-scaling startup environment where process is still being built

Worth weighing

  • Role involves significant process building and documentation, which may not appeal to everyone
  • The position is in a developing function, which may require adaptability and a hands-on approach
  • No specific benefits or perks listed in the posting

Summarised from Thatch's posting. Read the full original.

Listed by Thatch on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

More roles at Thatch

All 34 open roles at Thatch →