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Thatch

Operations Manager, Employer Support

Thatch · Austin, Texas, United States

Posted about 2 months ago

or apply directly on Thatch's site. We never take the application ourselves.

Is this posting real?

This role has been open
49 days
Thatch's roles stay open a median of 79 days
Reposted
No
Salary listed
No
0% of Thatch's roles list one
Ghost-job risk at Thatch
high
31 stale, 1 reposted of 34 open
Hiring momentum
43 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-23

Measured from postings appearing on and disappearing from Thatch's own greenhouse board since 2026-08-03. Full hiring picture for Thatch.

About this role

As the Operations Manager for Employer Support at Thatch, you will lead a team focused on providing exceptional support to key stakeholders in the healthcare sector. Your role involves hiring and coaching support specialists, setting operational strategies, and ensuring accountability while fostering a customer-first culture. You will also analyze team performance and collaborate with cross-functional leaders to enhance the customer experience as the organization scales.

Our read on this posting2.6out of 5
benefits
1/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Thatch as an employer.

What you need

  • 5+ years building and leading support teams in fast-changing environments
  • Experience managing support managers, specialists, technical account managers, and/or premium support functions
  • A strong collaborator with a demonstrated ability to navigate complex environments and build relationships that move things forward
  • Proven ability to deliver complex operational projects spanning multiple stakeholders
  • Excellent written and verbal communication

Nice to have

  • Background in fintech, healthtech, or a comparable industry
  • Strong AI fluency and an AI-first instinct
  • Comfortable zooming between the tactical and the strategic

What you get

  • Estimated Compensation Range: $135,000 — $175,000 USD

Worth weighing

  • Fast-changing environment may require adaptability
  • Role involves both tactical and strategic responsibilities
  • No specific benefits or perks mentioned beyond compensation

Summarised from Thatch's posting. Read the full original.

Listed by Thatch on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.

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