or apply directly on Thatch's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 8 days Thatch's roles stay open a median of 43 days
- Reposted
- No
- Salary listed
- No 0% of Thatch's roles list one
- Ghost-job risk at Thatch
- high 16 stale, 1 reposted of 34 open
- Hiring momentum
- 43 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Thatch's own greenhouse board since 2026-08-03. Full hiring picture for Thatch.
About this role
The Member Experience Specialist will support Thatch members by providing frontline assistance related to their healthcare benefits and navigating complex issues. This role involves educating new members, resolving problems, and collaborating with cross-functional teams to improve the overall member experience. Additionally, the specialist will work on enhancing internal processes and support documentation to streamline operations.
- benefits
- 1/5
- freshness
- 5/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Thatch as an employer.
What you need
- 1-4 years of experience in customer support, healthcare or health tech services, or similar member-facing role
- Excellent written and verbal communication skills
- Strong motivation to work at the intersection of health tech and fin tech
- Ability to work effectively with Operations, Product, and Engineering teams
- Proven ability to perform under pressure
- Based in or willing to relocate to the Tampa Bay Area
Nice to have
- Experience supporting health insurance, ICHRA, or complex financial/compliance products
- History of proactively building customer-facing resources (help articles, videos, templates)
- Demonstrable pattern of receiving exceptional customer feedback
Worth weighing
- Remote position but requires relocation to the Tampa Bay Area
- Role involves high-pressure situations and requires quick problem-solving skills
- Compensation range provided, but no specific benefits or perks listed
Summarised from Thatch's posting. Read the full original.
Listed by Thatch on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
More roles at Thatch
- Head of Product DesignAustin, Texas, United States; New York, New York, United States; Remote (US); San Francisco, California, United States
- Customer Advocacy ManagerRemote (US)
- Sales Development RepresentativeRemote (US)
- Operations Specialist HIRING EVENTAustin, Texas, United States
- Operations Manager, Employer SupportAustin, Texas, United States
- Operations Specialist, Employer OnboardingAustin, Texas, United States
- Operations Specialist, Billing and CollectionsAustin, Texas, United States
- Operations Specialist, Payroll ReconciliationAustin, Texas, United States