or apply directly on Tactile Medical's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 22 days Tactile Medical's roles stay open a median of 28 days
- Reposted
- No
- Salary listed
- No 0% of Tactile Medical's roles list one
- Ghost-job risk at Tactile Medical
- moderate 12 stale, 1 reposted of 41 open
- Hiring momentum
- 81 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Tactile Medical's own greenhouse board since 2026-08-03. Full hiring picture for Tactile Medical.
About this role
As a Product Support Representative at Tactile Medical, you will provide customer service and technical support to patients using medical devices. Your responsibilities will include handling inbound and outbound calls, troubleshooting product issues, processing warranty requests, and collaborating with internal teams to enhance support processes. You will also document interactions and maintain patient records to ensure effective communication and resolution of inquiries.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Tactile Medical as an employer.
What you need
- Bachelor’s degree or equivalent experience
- 3+ years of customer service experience
- Previous experience utilizing problem resolution and de-escalation techniques
- Strong proficiency in Word, Excel and databases
- Exceptional communication skills both verbal and written
- Strong problem solving and listening skills
Nice to have
- Experience within the healthcare, medical device, and/or patient services arena
- Passionate and eager to learn new skills
- Thrives in a team environment but is also self sufficient
- Curious and inquisitive
What you get
- medical, dental and vision benefits
- retirement benefits
- employee stock purchase plan
- paid time off
- parental leave
- family medical leave
Worth weighing
- no salary listed, only a pay range provided
- role involves handling complaints which may require regulatory reporting
- position requires effective communication with diverse patient backgrounds
Summarised from Tactile Medical's posting. Read the full original.
Listed by Tactile Medical on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
More roles at Tactile Medical
- Patient Dispatch SpecialistMinneapolis, Minnesota
- Senior Manager, Operational ExcellenceMinneapolis, Minnesota
- Territory Account ManagerDes Moines, Iowa
- Medical Device Sales Territory Account ManagerOgden, Utah; Salt Lake City, Utah
- Patient Education ConsultantBurbank, California
- Patient Education ConsultantHouston, Texas
- Principal Business AnalystMinneapolis, Minnesota
- Regional Sales DirectorPhoenix, Arizona