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SmithRx

Seasonal Inbound Call Center Representative

SmithRx · Plano, TX

Posted about 3 months ago

or apply directly on SmithRx's site. We never take the application ourselves.

Is this posting real?

This role has been open
80 days
SmithRx's roles stay open a median of 81 days
Reposted
No
Salary listed
No
0% of SmithRx's roles list one
Ghost-job risk at SmithRx
high
34 stale, 0 reposted of 37 open
Hiring momentum
66 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-24

Measured from postings appearing on and disappearing from SmithRx's own greenhouse board since 2026-08-03. Full hiring picture for SmithRx.

About this role

As a Seasonal Inbound Call Center Representative at SmithRx, you will provide exceptional customer support by answering inbound calls and making outbound calls to members, physicians, and pharmacies. Your role will involve resolving member issues, educating them about pharmacy benefits, and maintaining compliance with HIPAA while handling sensitive information. This position requires a commitment to a 9-week onsite training program and offers a fast-paced environment focused on member satisfaction.

Our read on this posting2.6out of 5
benefits
5/5
freshness
1/5
career value
3/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of SmithRx as an employer.

What you need

  • 1+ years of experience working in a call center environment
  • Must be located local to our Plano, TX office as this role requires working onsite
  • Proficiency in Windows, MS Office, G-Suite
  • HS Diploma, GED, or equivalent
  • Active listening and conversational speaking skills with a high degree of empathy
  • Ability to multitask

Nice to have

  • Prior experience with Salesforce Service Cloud, Talkdesk, or other CRM tools
  • Prior experience with benefits, employer benefits, insurance, prescriptions, medical billing, or experience at a pharmacy
  • Prior experience resolving complex issues within a call center environment

What you get

  • Competitive pay: $21.00 per hour
  • Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life and AD&D Insurance
  • 3 Weeks Paid Time Off
  • Paid Company Holidays
  • Paid Parental Leave Benefits
  • Flexible Spending Benefits

Worth weighing

  • 9-week onsite training and nesting period required
  • Rotating weekend and holiday shifts
  • No hybrid/work-from-home option initially; availability based on performance after training

Summarised from SmithRx's posting. Read the full original.

Listed by SmithRx on their greenhouse job board, last confirmed open on 2026-10-24. PitchMeAI is not the employer.

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