or apply directly on SmithRx's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 81 days SmithRx's roles stay open a median of 81 days
- Reposted
- No
- Salary listed
- No 0% of SmithRx's roles list one
- Ghost-job risk at SmithRx
- high 34 stale, 0 reposted of 37 open
- Hiring momentum
- 66 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-24
Measured from postings appearing on and disappearing from SmithRx's own greenhouse board since 2026-08-03. Full hiring picture for SmithRx.
About this role
As a Multichannel Member Support Specialist at SmithRx, you will provide exceptional customer service to members by answering inbound and making outbound calls, addressing their pharmacy benefit inquiries, and resolving issues. The role requires strong communication skills and the ability to handle sensitive information while maintaining compliance with HIPAA. You will undergo a 9-week onsite training period in Plano, TX, before transitioning to your assigned work schedule, which includes rotating weekend and holiday shifts.
- benefits
- 5/5
- freshness
- 1/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of SmithRx as an employer.
What you need
- 1+ years of experience working in a call center environment
- Must be located local to our Plano, TX office as this role requires working onsite
- Proficiency in Windows, MS Office, G-Suite
- HS Diploma, GED, or equivalent
- Active listening and conversational speaking skills with a high degree of empathy
- Ability to multitask
Nice to have
- Prior experience with Salesforce Service Cloud, Talkdesk, or other CRM tools
- Prior experience with benefits, employer benefits, insurance, prescriptions, medical billing, or experience at a pharmacy
- Prior experience resolving complex issues within a call center environment
What you get
- Competitive pay: $22.00 per hour
- Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life and AD&D Insurance
- 3 Weeks Paid Time Off
- Paid Company Holidays
- Paid Parental Leave Benefits
- Flexible Spending Benefits
Worth weighing
- 9-week onsite training period is mandatory
- Work schedule includes rotating weekend and holiday shifts
- No salary range flexibility mentioned beyond the stated $22 per hour
Summarised from SmithRx's posting. Read the full original.
Listed by SmithRx on their greenhouse job board, last confirmed open on 2026-10-24. PitchMeAI is not the employer.
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