or apply directly on SmithRx's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 81 days SmithRx's roles stay open a median of 81 days
- Reposted
- No
- Salary listed
- No 0% of SmithRx's roles list one
- Ghost-job risk at SmithRx
- high 34 stale, 0 reposted of 37 open
- Hiring momentum
- 66 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-24
Measured from postings appearing on and disappearing from SmithRx's own greenhouse board since 2026-08-03. Full hiring picture for SmithRx.
About this role
As a Multichannel Member Support Specialist at SmithRx, you will provide exceptional customer support to members through inbound and outbound calls, addressing their pharmacy benefit inquiries and resolving issues. You will undergo a 9-week training period at the Lehi office, followed by a structured work schedule that includes rotating weekend and holiday shifts. Your role will require strong communication skills and a patient-centric approach to ensure member satisfaction and access to care.
- benefits
- 5/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of SmithRx as an employer.
What you need
- 1+ years of experience working in a call center environment
- Must be located local to our Lehi, UT office as this role requires working onsite
- Proficiency in Windows, MS Office, G-Suite
- HS Diploma, GED, or equivalent
- Active listening and conversational speaking skills with a high degree of empathy
- Ability to multitask
Nice to have
- Prior experience with Salesforce Service Cloud, Talkdesk, or other CRM tools
- Prior experience with benefits, employer benefits, insurance, prescriptions, medical billing, or experience at a pharmacy
- Prior experience resolving complex issues within a call center environment
What you get
- Competitive pay: $22.00 per hour
- Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life and AD&D Insurance
- 3 Weeks Paid Time Off
- Paid Company Holidays
- Paid Parental Leave Benefits
- Flexible Spending Benefits
Worth weighing
- 9-week onsite training period required
- Rotating weekend and holiday shifts may impact work-life balance
- No mention of remote work options except for performance-based hybrid rotation
Summarised from SmithRx's posting. Read the full original.
Listed by SmithRx on their greenhouse job board, last confirmed open on 2026-10-24. PitchMeAI is not the employer.
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