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Scout Motors

Sr. Manager, Customer Experience Insights & Excellence

Scout Motors · Charlotte, North Carolina, United States

Posted about 3 months ago · $150,000.00 - $181,250.00

or apply directly on Scout Motors's site. We never take the application ourselves.

Is this posting real?

This role has been open
78 days
Scout Motors's roles stay open a median of 81 days
Reposted
No
Salary listed
Yes
100% of Scout Motors's roles list one
Ghost-job risk at Scout Motors
high
233 stale, 7 reposted of 235 open
Hiring momentum
348 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-23

Measured from postings appearing on and disappearing from Scout Motors's own greenhouse board since 2026-08-03. Full hiring picture for Scout Motors.

About this role

As the Sr. Manager of Customer Experience Insights & Excellence at Scout Motors, you will lead a department focused on enhancing customer experience through data-driven insights and quality standards. Your role involves overseeing the Voice of the Customer program, managing survey administration, and ensuring high-quality contact center operations. You will collaborate with cross-functional teams to drive continuous improvement initiatives and deliver actionable insights to enhance customer satisfaction metrics.

Our read on this posting3.6out of 5
benefits
4/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
5/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Scout Motors as an employer.

What you need

  • 10+ years of experience in customer experience, customer support, or contact center quality program management roles
  • 2+ years of customer experience, customer support, or contact center quality leadership experience
  • 2+ years of experience working with contact center vendors/outsourcing
  • Proven leadership experience managing multi-functional areas or programs
  • Strong analytical skills with expertise in data visualization and reporting tools
  • Excellent communication and stakeholder management skills

Nice to have

  • Training/facilitation background
  • Six Sigma or similar process improvement certification
  • Automotive or tech industry experience

What you get

  • Competitive insurance including medical, dental, vision and income protection plans
  • 401(k) program with employer match and immediate vesting
  • Generous Paid Time Off including 20 days planned PTO, 40 hours of unplanned PTO, and 14 company or floating holidays annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave
  • Corporate Vehicle Program with eligibility for 1 assigned vehicle and a mobility stipend

Worth weighing

  • Role requires 4-5 days per week in the office, which may limit flexibility for some candidates
  • Travel required approximately 10%-25% of the time, which may not suit all candidates
  • Initial base salary range is $150,000.00 - $181,250.00, which may be a consideration for salary expectations

Summarised from Scout Motors's posting. Read the full original.

Listed by Scout Motors on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.

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