or apply directly on Relay's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 29 days Relay's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 0% of Relay's roles list one
- Ghost-job risk at Relay
- high 19 stale, 1 reposted of 25 open
- Hiring momentum
- 31 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Relay's own greenhouse board since 2026-08-03. Full hiring picture for Relay.
About this role
The Director of Customer Success Enablement at Relay is responsible for transforming the customer success function by creating scalable frameworks, playbooks, and training content that enhance customer interactions throughout the customer lifecycle. This role involves leveraging AI to improve training and behavior change, collaborating with cross-functional teams, and ensuring that best practices are documented and adopted across the organization. The position focuses on building a culture of continuous improvement and measurable outcomes in customer success operations.
- benefits
- 4/5
- freshness
- 4/5
- career value
- 5/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Relay as an employer.
What you need
- 7+ years of experience managing significant, multi-stakeholder customer relationships in Customer Success, Account Management, or Sales in tech
- Experience in fast-paced environments where changes occur rapidly
- Demonstrated ability to create playbooks, frameworks, SOPs, or training materials
- Experience using AI to develop content and training materials
- Deep understanding of the customer lifecycle and drivers of retention, expansion, and adoption
- Strong change management capabilities and data-driven analysis skills
Nice to have
- Experience with hardware or frontline non-desk end users
- Familiarity with HubSpot, Metabase, Attention, or Claude
What you get
- 100% Paid Insurance: Health, Dental, Vision, Long/Short Term Disability, and Life Insurance for you and your dependents
- Generous Paid Time Off
- 401(k) Savings Plan + Company Match
- Baby Cash Reward + Paid Parental Leave
- Wellness Perks including access to onsite fitness center and sports facilities
- Team Events & Culture activities
Worth weighing
- Role emphasizes building frameworks and content rather than managing a team, which may not suit all candidates
- Success metrics are heavily focused on measurable behavior change, which may require a strong analytical mindset
- The position requires a deep understanding of diverse customer personas and adaptability across different industries
- Travel is minimal (<10%), which may appeal to candidates seeking work-life balance
Summarised from Relay's posting. Read the full original.
Listed by Relay on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.