PitchMeAI Jobs
Redwoodcu

Member Service Center Representative (Call Center)

Redwoodcu · Napa, California

Posted 20 days ago

or apply directly on Redwoodcu's site. We never take the application ourselves.

Is this posting real?

This role has been open
20 days
Redwoodcu's roles stay open a median of 72 days
Reposted
No
Salary listed
No
77% of Redwoodcu's roles list one
Ghost-job risk at Redwoodcu
high
27 stale, 7 reposted of 35 open
Hiring momentum
65 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-23

Measured from postings appearing on and disappearing from Redwoodcu's own lever board since 2026-08-04. Full hiring picture for Redwoodcu.

About this role

The Member Service Center Representative at Redwood Credit Union will handle routine and specialized telephone requests, process member transactions, and provide education about lending and membership information. This part-time role involves answering calls, resolving member issues, cross-selling products, and performing back-office tasks while adhering to service standards and policies.

Our read on this posting3.4out of 5
benefits
5/5
freshness
5/5
career value
3/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Redwoodcu as an employer.

What you need

  • High school diploma or closely related field
  • Minimum of two years of call center, retail, or clerical experience in a customer service environment
  • Ability to answer the telephone within established performance and service guidelines
  • Ability to complete phone transactions accurately and efficiently
  • Ability to provide basic level technical support for online and mobile banking platforms
  • Ability to deliver excellent member service following Credit Union policies and procedures

What you get

  • Competitive medical, dental, and vision insurance
  • Mental health offerings
  • Employee performance incentive plan
  • Salary advancement based on performance
  • 401(k) program with employer match
  • Competitive PTO accrual plus 11 paid company holidays and your birthday off

Worth weighing

  • Part-time position with 24 to 25 hours per week
  • No mention of remote work options
  • No salary listed beyond the starting range and call center differential
  • Physical requirements include the ability to talk on the phone and perform various physical tasks

Summarised from Redwoodcu's posting. Read the full original.

Listed by Redwoodcu on their lever job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.

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