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Qonto

Customer Onboarding Officer - German market 🇩🇪

Qonto · Belgrade

Posted about 3 months ago

or apply directly on Qonto's site. We never take the application ourselves.

Is this posting real?

This role has been open
81 days
Qonto's roles stay open a median of 65 days
Reposted
No
Salary listed
No
0% of Qonto's roles list one
Ghost-job risk at Qonto
high
48 stale, 15 reposted of 48 open
Hiring momentum
92 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-24

Measured from postings appearing on and disappearing from Qonto's own lever board since 2026-08-04. Full hiring picture for Qonto.

About this role

As a KYCB Officer for the German market, you will be part of the Customer Onboarding Team, assisting German entrepreneurs with company formation, account opening, and account validation. Your role involves handling complex onboarding inquiries, providing clear and timely responses, prioritizing urgent cases, utilizing knowledge bases for accurate information, and contributing to process improvements based on customer feedback.

Our read on this posting2.2out of 5
benefits
2/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Qonto as an employer.

What you need

  • At least one year of experience in a customer-oriented role, ideally in finance, operations, or services
  • Fluent German with excellent grammar, spelling, and punctuation; good English skills required
  • Empathetic, professional, and solution-oriented communication skills, especially in challenging situations
  • Detail-oriented with careful work, particularly in regulated processes like KYC/KYB validations
  • Ability to remain calm under pressure, prioritize tasks, and stay solution-focused

What you get

  • Flexibility with two office days per week in Belgrade, otherwise remote in Serbia
  • Work in an established onboarding organization with clear structures and defined escalation paths
  • Engage in complex, regulated processes with direct regulatory relevance

Worth weighing

  • No salary listed
  • The role involves handling complex regulatory processes which may require a steep learning curve
  • The position is based in Belgrade with remote work options, which may affect team dynamics

Summarised from Qonto's posting. Read the full original.

Listed by Qonto on their lever job board, last confirmed open on 2026-10-24. PitchMeAI is not the employer.

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