or apply directly on Prismatic's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 26 days Prismatic's roles stay open a median of 27 days
- Reposted
- No
- Salary listed
- Yes 100% of Prismatic's roles list one
- Ghost-job risk at Prismatic
- moderate 1 stale, 0 reposted of 5 open
- Hiring momentum
- 6 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Prismatic's own greenhouse board since 2026-08-03. Full hiring picture for Prismatic.
About this role
As a Technical Support Engineer at Prismatic, you will be responsible for providing exceptional technical support to both technical and non-technical customers. Your day-to-day tasks will include troubleshooting API requests, managing customer inquiries, and collaborating with internal teams to resolve issues while ensuring a smooth onboarding experience for users. You will also participate in a support on-call rotation for critical incidents, requiring strong communication skills and a solid technical foundation.
- benefits
- 3/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Prismatic as an employer.
What you need
- 3+ years of experience in technical customer success, support, engineering, or a similar technical customer-facing role
- Strong understanding of APIs, including REST, GraphQL, and webhooks
- Understanding of authentication patterns, including OAuth 2.0 and JWT
- Familiarity with common data formats such as JSON, XML, YAML, and CSV
- Comfortable reading and debugging TypeScript or JavaScript code
- Excellent verbal and written communication skills
Nice to have
- Familiarity with AI-assisted development tools, such as Claude Code and Cursor
- Writing production code is a plus
What you get
- Remote work: Our team works remotely across the US; we travel together 2x times a year for company kick-offs and mid-year meetings.
- Unlimited PTO: We have an unlimited & flexible paid time off (PTO) policy that encourages our team to recharge when they need to.
- Medical, dental & vision: Prismatic offers high-quality medical (Cigna Medical), dental (Guardian Dental) and vision (Guardian VSP) care for full-time employees and their dependents.
- Life insurance: We provide company-paid life insurance, short-term disability insurance, and long-term disability insurance through Guardian.
- 401(k): Our 401(k) plan is through Empower with 4% company match - 100% of the first 3% and 50% of the next 2%.
- Computer & technology equipment: We provide the equipment you need to do your best work, applicable to your role + $1k new hire setup stipend.
Worth weighing
- No specific technologies or tools mentioned beyond APIs and web applications, which may indicate a need for adaptability in learning new systems.
- The role requires strong customer-facing experience, which may not suit those preferring backend or less interactive positions.
Summarised from Prismatic's posting. Read the full original.
Listed by Prismatic on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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