or apply directly on PlanetScale's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 15 days PlanetScale's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 85% of PlanetScale's roles list one
- Ghost-job risk at PlanetScale
- high 9 stale, 0 reposted of 13 open
- Hiring momentum
- 14 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from PlanetScale's own greenhouse board since 2026-08-03. Full hiring picture for PlanetScale.
About this role
As a Customer Support Engineer at PlanetScale, you will assist customers and developers in utilizing the PlanetScale platform effectively by resolving support issues and providing guidance on database management. Your role will involve debugging problems, creating documentation, and collaborating with engineering teams to enhance product features based on customer feedback. You will also be responsible for developing support processes and materials to improve the overall customer experience.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of PlanetScale as an employer.
What you need
- Experience supporting production applications, databases, developer tools, infrastructure, or other technical products.
- Working knowledge of SQL, preferably with experience in MySQL and/or PostgreSQL.
- Strong debugging skills and the ability to reason through application and database behavior.
- Programming experience, comfortable reading and navigating unfamiliar code.
- Experience with common application frameworks, ORMs, database connectors, or application deployment patterns.
- Strong written and verbal communication skills.
Nice to have
- Experience working in a remote organization.
- Experience with cloud platforms such as AWS, GCP, or Azure.
- Knowledge of monitoring, observability, and debugging tools.
- Experience helping build support processes, documentation systems, or teams from an early stage.
Worth weighing
- No salary listed; compensation details will be discussed during the interview process.
- Role involves a mix of support and technical troubleshooting, which may require stepping outside comfort zones.
- Position is remote, which may require strong self-discipline and organization.
- The company emphasizes a diverse and inclusive environment, which may appeal to candidates seeking such workplaces.
Summarised from PlanetScale's posting. Read the full original.
Listed by PlanetScale on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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