or apply directly on PlanetScale's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 0 days PlanetScale's roles stay open a median of 52 days
- Reposted
- No
- Salary listed
- Yes 86% of PlanetScale's roles list one
- Ghost-job risk at PlanetScale
- high 9 stale, 0 reposted of 14 open
- Hiring momentum
- 15 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-24
Measured from postings appearing on and disappearing from PlanetScale's own greenhouse board since 2026-08-03. Full hiring picture for PlanetScale.
About this role
As a Customer Support Engineer at PlanetScale, you will be responsible for advising customers and developers on the PlanetScale platform, resolving support issues, and improving documentation and support processes. Your role involves debugging customer issues, understanding database behavior, and collaborating with engineering to address product gaps. You will also contribute to building a support function that scales effectively as the company grows.
- benefits
- 1/5
- freshness
- 5/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of PlanetScale as an employer.
What you need
- Experience supporting production applications, databases, developer tools, infrastructure, or other technical products.
- Working knowledge of SQL, preferably with experience in MySQL and/or PostgreSQL.
- Strong debugging skills and the ability to reason through application and database behavior.
- Programming experience, comfortable reading and navigating unfamiliar code.
- Experience with common application frameworks, ORMs, database connectors, or application deployment patterns.
- Strong written and verbal communication skills.
Nice to have
- Experience working in a remote organization.
- Experience with cloud platforms such as AWS, GCP, or Azure.
- Knowledge of monitoring, observability, and debugging tools.
- Experience helping build support processes, documentation systems, or teams from an early stage.
What you get
- Base salary range: $150,000 - $200,000 USD
- Total compensation includes base salary + variable comp where appropriate + benefits + equity.
Worth weighing
- No specific details on benefits beyond compensation are provided.
- The role may involve navigating ambiguous situations and requires a high level of organization.
- The position emphasizes a strong customer focus and the ability to advocate for customer needs.
Summarised from PlanetScale's posting. Read the full original.
Listed by PlanetScale on their greenhouse job board, last confirmed open on 2026-09-24. PitchMeAI is not the employer.
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