PitchMeAI Jobs
Pindrop

Customer Success Manager

Pindrop · US - Remote

Posted 2 days ago

or apply directly on Pindrop's site. We never take the application ourselves.

Is this posting real?

This role has been open
2 days
Pindrop's roles stay open a median of 57 days
Reposted
No
Salary listed
No
0% of Pindrop's roles list one
Ghost-job risk at Pindrop
high
18 stale, 5 reposted of 33 open
Hiring momentum
49 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-29

Measured from postings appearing on and disappearing from Pindrop's own greenhouse board since 2026-08-03. Full hiring picture for Pindrop.

About this role

As a Customer Success Manager at Pindrop, you will serve as the primary point of contact for a portfolio of commercial and mid-market accounts, focusing on product adoption, account health, and renewal coordination. Your role involves building strong relationships with customers, managing their concerns, and ensuring they derive value from Pindrop's cybersecurity solutions. You will also collaborate with internal teams to relay customer feedback and assist in operationalizing new product features.

Our read on this posting2.8out of 5
benefits
1/5
freshness
5/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Pindrop as an employer.

What you need

  • 3-5+ years of relevant experience, with at least 2 years in a Customer Success or account management role in a SaaS or technology environment
  • Experience managing a portfolio of commercial or mid-market accounts and building trusted relationships with customer contacts
  • Ability to build and maintain success plans tied to customer goals and communicate value in business terms
  • Solid understanding of the renewal process and experience flagging risk
  • Strong communicator with the ability to present clearly across levels of the customer organization
  • Experience with Gainsight or a similar customer success platform, Salesforce, and Google Workspace

Nice to have

  • Understanding of call center, CCaaS, or contact center infrastructure is preferred
  • Experience in fraud, authentication, security, or adjacent technology environments is a plus

Worth weighing

  • No specific benefits or perks listed in the posting
  • Base pay range provided but is described as a general guideline only, with additional compensation in the form of commission payments
  • Role focuses on commercial and mid-market accounts, which may limit exposure to more complex enterprise work

Summarised from Pindrop's posting. Read the full original.

Listed by Pindrop on their greenhouse job board, last confirmed open on 2026-10-29. PitchMeAI is not the employer.

More roles at Pindrop

All 33 open roles at Pindrop →