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Pendo

Staff Software Engineer (AI)

Pendo · New York, NY

Posted about 3 months ago · $300,000 - $325,000

or apply directly on Pendo's site. We never take the application ourselves.

Is this posting real?

This role has been open
80 days
Pendo's roles stay open a median of 81 days
Reposted
No
Salary listed
Yes
59% of Pendo's roles list one
Ghost-job risk at Pendo
high
22 stale, 2 reposted of 22 open
Hiring momentum
48 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-23

Measured from postings appearing on and disappearing from Pendo's own greenhouse board since 2026-08-03. Full hiring picture for Pendo.

About this role

As a Staff Software Engineer (AI) at Pendo, you will design and build AI-native systems, including RAG pipelines and LLM-powered features, while collaborating with product and design teams. Your role involves making strategic decisions on model deployment and evaluation, ensuring AI systems are production-ready, and contributing across the stack to deliver complete products. You will also provide technical leadership and influence the direction of AI initiatives within the organization.

Our read on this posting3.6out of 5
benefits
2/5
freshness
1/5
career value
5/5
role clarity
5/5
pay transparency
5/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Pendo as an employer.

What you need

  • Deep hands-on experience building and shipping LLM-powered systems, including retrieval-augmented generation, tool use, and agent orchestration frameworks.
  • Demonstrated ability to set technical direction for AI systems across teams, establish architectural patterns, make foundational model strategy decisions, and raise the bar for AI engineering quality.
  • Experience owning outcomes across team boundaries, including identifying capability gaps, driving alignment across engineering and product, and influencing how a broader organization approaches AI.
  • Strong command of model evaluation, including designing evaluation suites, reasoning about overfitting and bias-variance tradeoffs, and systematically detecting and mitigating hallucinations.
  • Solid understanding of modern model architectures, including transformers and diffusion models, with the ability to make informed decisions about when and how to apply them.
  • Production experience, including model deployment, monitoring pipelines, and latency, cost, and reliability optimization in live environments.

Nice to have

  • Experience fine-tuning foundation models and a clear point of view on when fine-tuning outperforms prompting-based approaches.
  • Familiarity with AI safety considerations, guardrail frameworks, and responsible deployment practices.
  • Experience building agentic or multi-step reasoning systems using tools such as LangChain, LlamaIndex, or custom orchestration frameworks.
  • Background in a SaaS or product analytics environment where user behavior data informs AI product design.
  • Prior experience contributing to or launching a net-new team or product area.

What you get

  • Highly competitive, employer-heavy coverage, including $0 premium options
  • Strong 401(k) match
  • Equity
  • Flexible time off

Worth weighing

  • Role involves high autonomy and undefined paths, which may not suit everyone.
  • No specific mention of remote work flexibility beyond hybrid culture of 3 days in-office.
  • Salary range provided is quite high, indicating a competitive market but also high expectations for performance.

Summarised from Pendo's posting. Read the full original.

Listed by Pendo on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.

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