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Pendo

Sr. Software Engineer (AI)

Pendo · New York, NY

Posted about 3 months ago · $250,000 - $275,000

or apply directly on Pendo's site. We never take the application ourselves.

Is this posting real?

This role has been open
80 days
Pendo's roles stay open a median of 81 days
Reposted
No
Salary listed
Yes
59% of Pendo's roles list one
Ghost-job risk at Pendo
high
22 stale, 2 reposted of 22 open
Hiring momentum
48 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-23

Measured from postings appearing on and disappearing from Pendo's own greenhouse board since 2026-08-03. Full hiring picture for Pendo.

About this role

As a Sr. Software Engineer (AI) at Pendo, you'll design and build applied AI systems, including RAG pipelines and LLM-powered features, from prototype to production. You'll make technical decisions, evaluate model behavior, and ensure AI systems are reliable and efficient in real-world environments. Collaboration with product and design teams is crucial to frame problems effectively before coding, and you'll also contribute across the stack to deliver complete user-facing AI products.

Our read on this posting3.4out of 5
benefits
1/5
freshness
1/5
career value
5/5
role clarity
5/5
pay transparency
5/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Pendo as an employer.

What you need

  • Deep hands-on experience building and shipping LLM-powered systems, including retrieval-augmented generation, tool use, and agent orchestration frameworks.
  • Strong technical depth in system design, including choosing the right architecture, identifying failure modes early, and making tradeoffs that hold up across the product lifecycle.
  • Experience owning technical quality beyond your own features, including setting standards, catching problems in review, and improving shared infrastructure and tooling.
  • Strong command of model evaluation, including designing evaluation suites, reasoning about overfitting and bias-variance tradeoffs, and systematically detecting and mitigating hallucinations.
  • Solid understanding of modern model architectures, including transformers and diffusion models, with the judgment to decide when and how to apply them.
  • Production AI experience, including model deployment, monitoring pipelines, and latency, cost, and reliability optimization in a live environment.

Nice to have

  • Experience fine-tuning foundation models and a clear point of view on when fine-tuning outperforms prompting approaches.
  • Familiarity with AI safety considerations, guardrail frameworks, and responsible deployment practices.
  • Experience building agentic or multi-step reasoning systems using tools such as LangChain, LlamaIndex, or custom orchestration frameworks.
  • Background in a SaaS or product analytics environment where user behavior data informs AI design.
  • Prior experience contributing to or launching a net-new team or product area.

What you get

  • Highly competitive, employer-heavy coverage, including $0 premium options, strong 401(k) match, equity, and flexible time off.

Worth weighing

  • No salary listed in the posting, but a range is provided for the role in New York, NY.
  • The role emphasizes building AI products from the ground up, which may involve ambiguity and undefined paths.
  • The position requires a strong blend of technical and product judgment, which may not suit all candidates.
  • The company operates with a hybrid culture, requiring in-office presence 3 days per week unless designated remote.

Summarised from Pendo's posting. Read the full original.

Listed by Pendo on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.

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