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Pendo

Senior Pre- & Post-Sales Customer Engineer, Enterprise

Pendo · Remote/ New York, NY / Raleigh, NC / Atlanta, GA / Boston, MA

Posted 27 days ago · $193,393 - $241,742

or apply directly on Pendo's site. We never take the application ourselves.

Is this posting real?

This role has been open
27 days
Pendo's roles stay open a median of 45 days
Reposted
No
Salary listed
Yes
59% of Pendo's roles list one
Ghost-job risk at Pendo
high
12 stale, 2 reposted of 22 open
Hiring momentum
48 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Pendo's own greenhouse board since 2026-08-03. Full hiring picture for Pendo.

About this role

As a Senior Customer Engineer at Pendo, you will manage strategic Enterprise accounts, leading technical strategies for customer acquisition, implementation, and value realization. Your role involves collaborating with account teams, resolving complex technical challenges, and building capabilities within the Customer Engineering team through playbooks and coaching. You will also drive measurable improvements in customer health and retention while leveraging AI tools to enhance your work.

Our read on this posting3.8out of 5
benefits
1/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
5/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Pendo as an employer.

What you need

  • 5 to 8 years of experience in a customer-facing technical role such as Sales Engineering, Solutions Engineering, Technical Account Management, Customer Engineering, implementation, professional services, or solutions architecture.
  • Deep hands-on experience with web technologies including HTML, CSS, JavaScript, and REST APIs, with the ability to architect and troubleshoot complex front-end implementations.
  • Proven experience managing strategic Enterprise accounts with executive-level stakeholders, competing priorities, and complex technical or business requirements.
  • Demonstrated ability to solve ambiguous problems involving multiple variables, constraints, and tradeoffs.
  • Experience connecting technical execution to business outcomes such as retention, expansion, ROI, and value realization.
  • Hands-on use of AI tools for account research, content creation, or workflow automation, with demonstrated integration into day-to-day work rather than light experimentation.

Nice to have

  • Experience with Pendo, digital adoption platforms, product analytics, or in-app experience tooling in an enterprise environment.
  • Hands-on experience with mobile app development, including Swift, Android, or React Native.
  • Familiarity with data architecture, AI or machine learning concepts, or advanced analytics instrumentation.
  • Track record of building reusable frameworks, playbooks, or processes that were adopted by a broader team.

What you get

  • Highly competitive United States benefits, including employer-heavy coverage with $0 premium options, strong 401(k) match, equity, and flexible time off.

Worth weighing

  • Remote role supporting a West Coast territory may require flexibility in working hours for candidates in other time zones.
  • No specific information on the company's growth or stability, though it is described as a fast-growing startup.
  • The role emphasizes the use of AI tools, which may require a strong willingness to adapt to new technologies.
  • The compensation structure includes a significant variable component, which may affect income stability.

Summarised from Pendo's posting. Read the full original.

Listed by Pendo on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

More roles at Pendo

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Apply to a Senior Pre- & Post-Sales Customer Engineer, Enterprise position at Pendo - Jobs near me at Remote/ New York, NY / Raleigh and 3 more locations