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OpenTable

Tier 2 Representative (Hybrid)

OpenTable · Montreal, Canada

Posted 15 days ago · $55,000-65,000

or apply directly on OpenTable's site. We never take the application ourselves.

Is this posting real?

This role has been open
15 days
OpenTable's roles stay open a median of 37 days
Reposted
No
Salary listed
Yes
44% of OpenTable's roles list one
Ghost-job risk at OpenTable
moderate
36 stale, 4 reposted of 108 open
Hiring momentum
144 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from OpenTable's own greenhouse board since 2026-08-03. Full hiring picture for OpenTable.

About this role

As a Tier 2 Representative at OpenTable, you will be responsible for resolving complex customer issues through phone, chat, and email. You will act as a liaison between customer support and engineering teams, advocating for customer needs and ensuring seamless operations for restaurants and diners. This role requires working a hybrid schedule, with two days in the office and three days remote each week.

Our read on this posting4.4out of 5
benefits
5/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
5/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of OpenTable as an employer.

What you need

  • 2+ years of experience in technical customer support or a related client-facing role
  • Proven track record of managing and resolving complex technical escalations through phone, chat, or email channels
  • Demonstrated experience using issue-tracking and ticketing systems (such as Jira) to document and escalate technical defects
  • Bilingual proficiency in English and French
  • Strong written and verbal communication skills to convey complex technical information clearly
  • Demonstrated ability to collaborate effectively across departmental teams to achieve timely case resolutions

Nice to have

  • Experience working in the hospitality, restaurant management, or SaaS technology sectors
  • Familiarity with bug tracking, queue management, and root-cause analysis processes
  • Experience creating, maintaining, or enhancing customer support training materials and documentation
  • Strong cross-functional collaboration skills working directly with engineering and account management teams

What you get

  • Work from (almost) anywhere for up to 20 days per year
  • Company-paid therapy sessions through SpringHealth
  • Company-paid subscription to Headspace
  • Annual company-wide week off
  • Paid parental leave
  • Generous paid vacation + time off for your birthday

Worth weighing

  • Shift schedule may change based on business needs
  • Role may require communication outside of regular working hours to collaborate with international colleagues
  • No specific mention of career advancement opportunities beyond training and development resources

Summarised from OpenTable's posting. Read the full original.

Listed by OpenTable on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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