or apply directly on Oodle Finance's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 8 days Oodle Finance's roles stay open a median of 20 days
- Reposted
- No
- Salary listed
- No 0% of Oodle Finance's roles list one
- Ghost-job risk at Oodle Finance
- low 0 stale, 0 reposted of 8 open
- Hiring momentum
- 11 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Oodle Finance's own greenhouse board since 2026-08-03. Full hiring picture for Oodle Finance.
About this role
As a Complaint Handler at Oodle Car Finance, you will investigate and resolve customer complaints, ensuring adherence to regulatory standards and internal policies. Your role involves communicating with customers and third parties, documenting findings, and making decisions on complaint outcomes while maintaining a customer-first approach. You will also manage your own caseload and contribute to improving customer experience by identifying root causes of complaints.
- benefits
- 5/5
- freshness
- 5/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Oodle Finance as an employer.
What you need
- Proven experience of conducting forensic end-to-end complaint investigations
- Ability to describe complex information succinctly and plainly both verbally and in writing
- Proven record keeping standards in accordance with an FCA regulated environment
- Experience in a busy customer service environment with a focus on customer experience
- Comfortable engaging customers over the phone and in writing
- Ability to identify and accurately record root causes of complaints
Nice to have
- Previous experience in complaint handling within the financial service (preferably motor sector)
- Worked within the Financial Ombudsman Service
What you get
- £28,000 - £32,000 salary
- Discretionary Company Bonus Scheme
- 25 days holiday (rising to 28 after 3 years’ service) plus bank holidays
- Private Medical - via vitality
- Health cash plan - via Simply Health
- Pension – Oodle will contribute 5% of your salary
Worth weighing
- No specific mention of career advancement opportunities beyond general support for growth
- The role may involve dealing with difficult customer situations
- The position requires a high level of organization and self-management
- The job description emphasizes a busy environment which may lead to high stress levels
Summarised from Oodle Finance's posting. Read the full original.
Listed by Oodle Finance on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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