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OneTrust

Senior Customer Success Manager, Scaled Accounts

OneTrust · Bengaluru, India

Posted 13 days ago

or apply directly on OneTrust's site. We never take the application ourselves.

Is this posting real?

This role has been open
13 days
OneTrust's roles stay open a median of 43 days
Reposted
No
Salary listed
No
0% of OneTrust's roles list one
Ghost-job risk at OneTrust
high
45 stale, 3 reposted of 96 open
Hiring momentum
148 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from OneTrust's own greenhouse board since 2026-08-03. Full hiring picture for OneTrust.

About this role

The Senior Customer Success Manager for Scaled Accounts will manage a portfolio of smaller customers, focusing on delivering scalable value and improving customer outcomes through a lighter-touch engagement model. This role involves operational readiness, adoption management, and proactive customer support, ensuring retention and renewal readiness while addressing customer needs across various regions. The position requires balancing a high volume of accounts with quality execution, acting as a continuity layer when strategic coverage is disrupted.

Our read on this posting3.2out of 5
benefits
4/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of OneTrust as an employer.

What you need

  • Proven experience in Customer Success, Account Management, Renewals, Professional Services, Solutions Consulting, or another customer-facing SaaS role
  • Minimum 2-6 years of experience in relevant field
  • Bachelor’s or Master’s degree in Computer Science or related field
  • Ability to manage multiple customer engagements at once and operate effectively in a higher-volume environment
  • Strong communication skills with the ability to simplify complex concepts and guide customers clearly and confidently
  • Good technical fluency and the ability to support customers with product guidance, platform adoption, and use-case problem solving

Nice to have

  • Experience with OneTrust products or with comparable privacy, GRC, data governance, consent, or compliance platforms
  • Experience supporting SMB, mid-market, commercial, or scaled portfolios rather than only highly strategic enterprise accounts
  • Experience serving customers across APAC, Middle East, EMEA, or other international markets
  • Experience using health scores, usage data, and customer signals to drive proactive intervention
  • Comfort operating in a lighter-touch CS motion that is structured, repeatable, commercially disciplined, and increasingly enabled by automation and AI

What you get

  • Comprehensive healthcare coverage
  • Flexible PTO
  • Equity RSUs
  • Annual performance bonus opportunities
  • Retirement account support
  • 14+ weeks of paid parental leave

Worth weighing

  • Role involves managing a larger volume of accounts with a lighter-touch approach, which may limit deep engagement with individual customers
  • Success metrics focus heavily on retention and operational excellence, which may not appeal to those seeking strategic account management roles

Summarised from OneTrust's posting. Read the full original.

Listed by OneTrust on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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