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OKX

Specialist, VIP Customer Relationship Management (Mandarin Speaker)

OKX · Kuala Lumpur, Malaysia

Posted about 3 months ago

or apply directly on OKX's site. We never take the application ourselves.

Is this posting real?

This role has been open
80 days
OKX's roles stay open a median of 81 days
Reposted
No
Salary listed
No
8% of OKX's roles list one
Ghost-job risk at OKX
high
338 stale, 6 reposted of 343 open
Hiring momentum
411 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-23

Measured from postings appearing on and disappearing from OKX's own greenhouse board since 2026-08-03. Full hiring picture for OKX.

About this role

The Specialist in VIP Customer Relationship Management is responsible for providing exceptional client support to key clients, particularly Mandarin-speaking clients. Daily tasks include responding to inquiries, coordinating service requests, managing client operations, and ensuring compliance with data security. The role requires effective communication and problem-solving skills to handle client issues and maintain strong relationships with clients and stakeholders.

Our read on this posting2.8out of 5
benefits
5/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of OKX as an employer.

What you need

  • Bachelor's degree or above, preferably in Business, Finance, Communications, or a related field
  • Fluent in Mandarin
  • At least 3 years of experience in client service, client relations, or customer support
  • Strong service orientation and excellent communication skills
  • Ability to manage multiple priorities and exercise sound judgment
  • Willingness to work on a rotating shift schedule

Nice to have

  • Experience in financial services or supporting high-value clients/key accounts

What you get

  • Competitive remuneration package (Basic Salary + Shift Allowance + KPI Allowance + Yearly Bonus)
  • Meal allowance
  • Transportation allowance (T&C apply)
  • Monthly team building
  • Fitness & wellness benefits per annum
  • Convenient workplace (5 minutes walk from MRT TRX)

Worth weighing

  • Role involves handling sensitive client issues, which may require high emotional resilience
  • No specific mention of remote work options
  • Shift work may affect work-life balance

Summarised from OKX's posting. Read the full original.

Listed by OKX on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.

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