PitchMeAI Jobs
OKX

Senior Agent, Customer Service (Portuguese Speaker)

OKX · Budapest, Budapest, Hungary

Posted about 3 months ago

or apply directly on OKX's site. We never take the application ourselves.

Is this posting real?

This role has been open
102 days
OKX's roles stay open a median of 103 days
Reposted
No
Salary listed
No
8% of OKX's roles list one
Ghost-job risk at OKX
high
343 stale, 6 reposted of 343 open
Hiring momentum
54 roles opened in the last 90 days
↓ down vs. the prior 90 days
Last confirmed on the employer's board
2026-11-14

Measured from postings appearing on and disappearing from OKX's own greenhouse board since 2026-08-03. Full hiring picture for OKX.

About this role

As a Senior Agent in Customer Service at OKX, you will interact with customers to address their inquiries and problems in real-time through live chat, email, and voice. Your role involves collaborating with internal teams to handle complaints and feedback, maintaining a strong understanding of company products, and escalating unresolved issues as necessary.

Our read on this posting2.4out of 5
benefits
3/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of OKX as an employer.

What you need

  • A Diploma in finance, customer service & relations, linguistics, crypto-related studies, or a related field.
  • At least 2 years of experience in language-related roles, including translation, interpretation, or localization.
  • Proficiency in both spoken and written English and Portuguese.
  • Ability to work independently in a fast-paced environment and deliver multilingual support.
  • Willingness to work according to a given schedule to support 24x7 language-related operations.
  • Strong interpersonal skills to navigate challenging language situations.

Nice to have

  • Familiarity with cryptocurrency and/or finance-technology industry.
  • Working knowledge of CRM tools, such as Zendesk.
  • Basic computer knowledge: MacOS, Lark, Microsoft Office, and G-Suite.

What you get

  • Competitive remuneration package
  • Yearly performance bonus
  • Excellent prospects for growth and promotion
  • Assistance with skill development, mentoring, and training programmes
  • Employee engagement, recognition and appreciation program
  • Multinational working environment

Worth weighing

  • No specific salary listed.
  • Role requires proficiency in both English and Portuguese, which may limit the applicant pool.
  • The position supports 24x7 operations, implying potential for non-standard hours.

Summarised from OKX's posting. Read the full original.

Listed by OKX on their greenhouse job board, last confirmed open on 2026-11-14. PitchMeAI is not the employer.

More roles at OKX

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