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OKX

Senior Manager, Customer Complaints

OKX · Remote Roles - EMEA

Posted 27 days ago

or apply directly on OKX's site. We never take the application ourselves.

Is this posting real?

This role has been open
27 days
OKX's roles stay open a median of 45 days
Reposted
No
Salary listed
No
8% of OKX's roles list one
Ghost-job risk at OKX
low
0 stale, 6 reposted of 343 open
Hiring momentum
411 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from OKX's own greenhouse board since 2026-08-03. Full hiring picture for OKX.

About this role

As a Senior Manager of Customer Complaints at OKX, you will lead the Global Customer Complaints Program, ensuring compliance with regulatory requirements and overseeing the handling of customer complaints across various jurisdictions. Your role involves collaborating with multiple teams to analyze complaint data, identify trends, and provide actionable insights to improve customer outcomes. Additionally, you will manage responses to regulatory inquiries and maintain governance over the complaints framework.

Our read on this posting3.0out of 5
benefits
2/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of OKX as an employer.

What you need

  • Strong experience developing and managing responses to regulators, including regulatory inquiries and escalated customer complaints.
  • Significant experience in regulatory compliance, conduct risk, consumer protection, or complaints oversight in a regulated organization.
  • Experience owning or overseeing a multi-jurisdictional compliance framework and translating regulatory requirements into global standards.
  • Strong regulatory and customer-outcome judgment, with the ability to distinguish service issues from regulatory risks.
  • Experience with root-cause analysis and systemic remediation.
  • Strong second-line oversight and challenge capabilities, including risk-based monitoring and governance processes.

Nice to have

  • Experience designing or overseeing a global customer complaints program across multiple regulatory regimes.
  • Familiarity with complaints-handling and customer protection expectations across major global regulatory regimes.
  • Relevant professional certification or advanced qualification such as CAMS, CFE, CRCM, or equivalent.

What you get

  • Competitive total compensation package
  • L&D programs and Education subsidy for employees' growth and development
  • Various team building programs and company events
  • Comprehensive healthcare schemes for employees and dependants

Worth weighing

  • The role requires strong regulatory judgment and excellent communication skills, which may be challenging in a fast-paced environment.
  • No specific salary information is provided in the posting.
  • The position involves significant cross-functional coordination, which may require strong interpersonal skills.

Summarised from OKX's posting. Read the full original.

Listed by OKX on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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