or apply directly on Observe.AI's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 12 days Observe.AI's roles stay open a median of 40 days
- Reposted
- No
- Salary listed
- No 50% of Observe.AI's roles list one
- Ghost-job risk at Observe.AI
- high 8 stale, 0 reposted of 18 open
- Hiring momentum
- 30 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Observe.AI's own greenhouse board since 2026-08-03. Full hiring picture for Observe.AI.
About this role
As a Technical Support Engineer at Observe.AI, you will manage customer-reported issues from identification to resolution, ensuring adherence to service level agreements. Your role involves troubleshooting technical problems on the Observe.AI platform, collaborating with cross-functional teams, and contributing to documentation and knowledge base articles. You will also participate in on-call rotations to support critical incidents, enhancing the overall customer experience.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Observe.AI as an employer.
What you need
- Bachelor’s degree in a technical field or advanced degree
- 4+ years’ experience in a similar role
- Working knowledge of SQL and MongoDB
- SaaS experience
- Excellent client-facing and internal communication skills
- Excellent written and verbal communication skills in English
Nice to have
- Experience working with AWS and cloud-based environments
- Solid technical background with understanding of AI and machine learning
- Python/scripting experience
- Familiarity with tools like Zendesk, Confluence, JIRA
What you get
- Comprehensive medical insurance coverage for self and family
- Accidental insurance and group term life insurance coverage
- Privilege and sick leave in line with applicable statutory norms
- Generous national and festive holidays
- Well-defined parental leave policies
- Annual Learning & Development allowance
Worth weighing
- No salary listed
- Role involves on-call support which may require additional hours during critical incidents
- Technical background in AI and machine learning is preferred but not mandatory
Summarised from Observe.AI's posting. Read the full original.
Listed by Observe.AI on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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