or apply directly on Observe.AI's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 14 days Observe.AI's roles stay open a median of 40 days
- Reposted
- No
- Salary listed
- No 50% of Observe.AI's roles list one
- Ghost-job risk at Observe.AI
- high 8 stale, 0 reposted of 18 open
- Hiring momentum
- 30 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Observe.AI's own greenhouse board since 2026-08-03. Full hiring picture for Observe.AI.
About this role
The Global Customer Success Operations Manager at Observe.AI will focus on optimizing the customer journey and improving processes within the Customer Success organization. This role involves developing operational models, analyzing customer success metrics, and collaborating with various teams to enhance customer outcomes. The manager will also be responsible for implementing technology solutions and automating workflows to improve efficiency.
- benefits
- 4/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Observe.AI as an employer.
What you need
- 7+ years of experience in Customer Success Operations, Revenue Operations, Business Operations, or a related function
- Proven experience working with Global Customer Success organizations, preferably within B2B SaaS or high-growth technology companies
- Strong experience mapping and optimizing the end-to-end customer journey
- Demonstrated experience improving CS processes, workflows, and operating models
- Strong understanding of CS metrics such as GRR, NRR, churn, renewal, expansion, adoption, and customer health
- Strong analytical and problem-solving skills with the ability to turn complex data into actionable insights
What you get
- Comprehensive medical insurance coverage for self and family, including free online doctor consultations and additional wellness benefits
- Accidental insurance and group term life insurance coverage
- Privilege and sick leave in line with applicable statutory norms
- Generous national and festive holidays, along with well-defined parental leave policies
- Annual Learning & Development allowance to support continuous professional growth
- Rewards and recognition programs designed to encourage and celebrate high performance
Worth weighing
- No salary listed
- Role requires collaboration across multiple departments, which may involve navigating complex organizational dynamics
- Experience in a global SaaS environment is emphasized, which may not suit candidates from other industries
Summarised from Observe.AI's posting. Read the full original.
Listed by Observe.AI on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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