or apply directly on Observe.AI's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 21 days Observe.AI's roles stay open a median of 40 days
- Reposted
- No
- Salary listed
- No 50% of Observe.AI's roles list one
- Ghost-job risk at Observe.AI
- high 8 stale, 0 reposted of 18 open
- Hiring momentum
- 30 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Observe.AI's own greenhouse board since 2026-08-03. Full hiring picture for Observe.AI.
About this role
As a Customer Success Manager at Observe.AI, you will focus on enhancing customer experience and driving product adoption for SMB and MM segment customers. Your responsibilities include managing customer relationships, conducting business reviews, advocating for customer needs, and collaborating with internal teams to address challenges. You will also play a key role in customer retention and upselling opportunities while navigating a fast-paced startup environment.
- benefits
- 4/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Observe.AI as an employer.
What you need
- At least 4+ years of experience owning clients in a CSM capacity for a SaaS solution
- Ability to uncover customers' business needs and align SaaS product usage to meet those needs
- Data-driven and process-oriented approach with evidence of improving product/process and people
What you get
- Comprehensive medical insurance coverage for self and family, including free online doctor consultations and additional wellness benefits
- Accidental insurance and group term life insurance coverage
- Privilege and sick leave in line with applicable statutory norms
- Generous national and festive holidays, along with well-defined parental leave policies
- Annual Learning & Development allowance to support continuous professional growth
- Rewards and recognition programs designed to encourage and celebrate high performance
Worth weighing
- Fast-paced startup environment may involve ambiguity and challenges that haven't been solved before
- Focus on upselling/cross-selling may require strong sales skills in addition to customer success expertise
Summarised from Observe.AI's posting. Read the full original.
Listed by Observe.AI on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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